Help with subtitles downloading

[Procrastination 1]

Hello i am new to emby.

 

When i enable english subtitles in playback my computer starts to make so much noise i cant listen to the show. i think it isnt downloading subtitles correctly. i cant understand what is written in the log.

 

FAQ (https://emby.media/community/index.php?/topic/134949-subtitles-not-downloading/#comment-1410802)

- Are you using your username for Open Subtitles?

Yes.

- Are you using credentials for opensubtitles.com, or .org.

.com

- Have you gotten a log?

Yes.

- Have you tried turning off Hash Match?

Yes.

 

Screenshots:

 

 

embyserver.txt

[Abobader 3464]

Hello Procrastination,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[GrimReaper 4740]

Quote

When i enable english subtitles in playback

You're playing that item in a browser:

Quote

2025-01-08 00:22:54.766 Info Server: http/1.1 Response 200 to ::1. Time: 79ms. POST http://localhost:8096/emby/Items/161/PlaybackInfo?UserId=416673b5fa18451fb1e52d237b02ba7e&StartTimeTicks=3192738930&IsPlayback=true&AutoOpenLiveStream=true&MaxStreamingBitrate=200000000&X-Emby-Client=Emby Web&X-Emby-Device-Name=Google Chrome Windows

that doesn't support that particular subtitle codec your English subs are in - resulting in transcoding (and likely subtitle burn-in):

Quote

2025-01-08 00:22:54.882 Info Server: http/1.1 GET http://localhost:8096/emby/videos/161/master.m3u8?DeviceId=8501d6cb-01ce-4ae7-be47-4ece0d97dacc&MediaSourceId=a68586a5a89ff7eea6a219f3c243ca95&StartTimeTicks=3192738930&PlaySessionId=3702f455fb6a4a77ad18a0f8990515bc&api_key=x_secret1_x&VideoCodec=h264,h265,hevc,av1&AudioCodec=mp3,aac&VideoBitrate=199232000&AudioBitrate=768000&MaxWidth=3840&AudioStreamIndex=2&SubtitleStreamIndex=4&SubtitleMethod=Encode&TranscodingMaxAudioChannels=2&SegmentContainer=ts&MinSegments=1&BreakOnNonKeyFrames=True&ManifestSubtitles=vtt&h264-profile=high,main,baseline,constrainedbaseline,high10&h264-level=62&hevc-codectag=hvc1,hev1,hevc,hdmv&TranscodeReasons=SubtitleCodecNotSupported.

 Since no active Premiere subscription - no HWA:

Quote

2025-01-08 00:22:54.969 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription

meaning transcoding is done in software only, taxing your CPU (likely maximizing usage) and kicking your fans in high gear, resulting in:

Quote

my computer starts to make so much noise i cant listen to the show.

 

You can provide ffmpeg log written for that session for more details.

[Procrastination 1]

Hello grimreaper thank you for the fast reply.

9 minutes ago, GrimReaper said:

You can provide ffmpeg log written for that session for more details.

Here is the ffmpeg log:

ffmpeg-transcode-7cba97da-1c89-45fa-810f-42032098c332_1.txt

as for possibles solutions based on your response:

1) i should switch from google to other platforms?

2) i should subscribe to emby premiere to activate HWA?

 

[GrimReaper 4740]

5 minutes ago, Procrastination said:

1) i should switch from google to other platforms?

No, as no browser (that I know of) supports PGSSUB subtitles.

Quote

"Codec":"PGSSUB","Language":"eng"

 

5 minutes ago, Procrastination said:

2) i should subscribe to emby premiere to activate HWA?

You should actually just obtain external text-based subs (.srt); you can use Emby's download subtitles feature or download them externally and import into Emby.

Manual Subtitle Downloads

Edited January 8, 2025 by GrimReaper

[Procrastination 1]

19 minutes ago, GrimReaper said:

Manual Subtitle Downloads

It worked!

for anyone wondering where to download:

Also as a heads up do not download the "horriblesubs" option unless you want to get some weird subs.