Emby Premier Stopped Working

[Indycars 2]

For no apparent reason Emby would not play live TV. I got the following message.

I click on "Get Emby Premiere", then I get the following message.

Click on "Already Paid?"

If I go to the Server Dashboard/Emby Premiere, the Emby Premiere key is there so I click on "Save".

I get the following message.

I pay by the month and it's an automatic reoccurring payment. I've included the server log file.

Rick

embyserver.txt

[sa2000 674]

That is strange.

Do you know what times/dates the above screenshots were taken so I can compare to the timestamps in the server log you attached

What does the dashboard Emby Premiere screen show at the bottom - where it says "Status" ?

Why are you still on an old release? You are running 4.8.8.0 but the current general release is 4.8.10.0 - see https://emby.media/qnap-server.html

And what does the Server Dashboard Live TV screen show on the setup page ? eg when you select refresh guide

You could enable debug logging on the server - see https://emby.media/support/articles/Log-Files.html and restart the server and go through Refresh Guide in server settings for Live TV and if that fails or you fail to access Live TV channels, get screenshot, note down the time and collect the server log and attach

Does the same happen if you use the new Emby for Windows App ? - Emby in the Windows Stotr. Or other clients

 

 

 

[Indycars 2]

Sorry I deleted the graphics after posting.

I deleted all but the last 10 digits from the key, didn't think it should be posted publicly.

I didn't find where it said Status, but bellow came from Dashboard/Emby Premiere.

The key number is exactly what I get in an email every month. But I still tried the "Forgot Key" and copied and posted that key in the email, but that did not change anything.

I did upgrade the server to 4.8.10 after posting, but no help there either.

I set the debug logging to yes and restarted the emby server at 15:50, then proceeded to try Live TV, there was no change. I didn't take any screen shots because they were all the same as above.  I've tried Emby on my Samsung TV, Web Interface and Windows, all three get the same error. I have refreshed the guide yesterday and today, it seems to go OK, I saw the progress bar briefly and then it went away. I've tried different clients also, no difference.

Rick

embyserver.txt

[sa2000 674]

37 minutes ago, Indycars said:

I didn't find where it said Status, but bellow came from Dashboard/Emby Premiere.

For me it is showing at the bottom of the Settings / Emby Premiere screen

On your Emby Premiere screen - if you look now, does it show the full emby premiere key that you were emailed ?

The screenshot you attached is for an invalid key - I don't need you to attach a screenshot with your key - just confirmation that it was saved with the right full length key

If you have access to shell on the QNAP you could do a cat on this file to see if it does contain the full key

/share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata/config/mb.lic

 

 

[ebr 16169]

17 hours ago, Indycars said:

But I still tried the "Forgot Key" and copied and posted that key in the email

Hi.  Did that email say the key was valid or that it had expired?

Your log indicates either the key is expired or entered incorrectly.

My guess is that your PayPal email address changed and a new key has been sent to that new email address.

[Indycars 2]

No I don't know since I didn't keep copies.

16 hours ago, sa2000 said:

For me it is showing at the bottom of the Settings / Emby Premiere screen

There is "Settings" or "Emby Premiere", but NOT a "Settings/Premiere" sequence. There is no status like you show on either one. My Emby Premiere page is shown below. The key is shown in FULL and CORRECT, I deleted it for my post here before capturing the image.

 

16 hours ago, sa2000 said:

On your Emby Premiere screen - if you look now, does it show the full emby premiere key that you were emailed ?

YES, it has been right every time I look.

16 hours ago, sa2000 said:

The screenshot you attached is for an invalid key - I don't need you to attach a screenshot with your key - just confirmation that it was saved with the right full length key

My email does show that it will expire on 2025-01-05. My PayPal account shows a payment on2024-12-30 for $4..99. See graphic below for the email I received.

17 hours ago, sa2000 said:

If you have access to shell on the QNAP you could do a cat on this file to see if it does contain the full key

No, not at this time.

Rick

[sa2000 674]

4 minutes ago, Indycars said:

My email does show that it will expire on 2025-01-05. My PayPal account shows a payment on2024-12-30 for $4..99

So it does look like what @ebrsuspected 

 

35 minutes ago, ebr said:

Did that email say the key was valid or that it had expired?

Your log indicates either the key is expired or entered incorrectly.

My guess is that your PayPal email address changed and a new key has been sent to that new email address.

Suggest you email billingsupport@emby.media and have the issue looked into for you

[Indycars 2]

33 minutes ago, ebr said:

Hi.  Did that email say the key was valid or that it had expired?

Your log indicates either the key is expired or entered incorrectly.

My guess is that your PayPal email address changed and a new key has been sent to that new email address.

Email is shown below and same graphic as above for SA2000.

Jy

Yes my primary email address has changed, but I still got the email shown at a second address for PayPal.

My PayPal account shows a payment on 2024-12-30 for $4..99 for Emby. Does this not show my payment was made to Emby???

Rick

[ebr 16169]

Just now, Indycars said:

Yes my primary email address has changed

A new key was sent to that email address.  Please use that email address in the lost key feature to retrieve it and replace it in your server.  It appears to be the same email as you have on this forum account and I can see that the key is different from the fragment you provided before.

[Indycars 2]

Sending the request for my Key to the NEW primary PayPal email address FIXED the problem

Thanks!

Rick

[sa2000 674]

@Indycars I have split the Live TV Scheduled Recordings issue into a separate topic as it is a different issue from the one you raised here. The new topic is here