4K audio sync issues when resuming movie with LG emby app on LG C1 TV

[sima 0]

 

Hello, I would like to share my experience regarding this topic. The issue might have been resolved in the past, but I have been encountering the same problem for about a month now. Two days ago, I received a new firmware update for my LG TV, but unfortunately, the issue remains unresolved.

As already described here, the audio synchronization works perfectly fine when I start a movie in the Emby app. However, as soon as I stop the movie and resume playback, the audio is no longer synchronized, with a delay of approximately four seconds.

I also use Emby on a Samsung TV, where this issue does not occur. Therefore, I believe the problem lies with the Emby app for LG TVs. It would be greatly appreciated if this issue could be resolved, as the app is barely usable in its current state.

Thank you for your support.

[Luke 42077]

@sima

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[sima 0]

@Luke

Hello, attached is the log from my Emby server. As an example, as I mentioned earlier, regardless of the movie I play, after pausing and then resuming, the sound no longer syncs with the dialogue. I have to completelembyserver.txty close the app and restart it, after which the sound syncs correctly with the dialogue again.

Thanks!

[Luke 42077]

OK we'll take a look at it. Thanks for reporting.