"Recovering from playback error" Android TV App on Nvidia Shield Pro.

[mooredylan811 0]

Been having an issue where certain titles will give me an "Recovering from playback error" and swap to transcoding on my Nvidia Shield Pro. 

 

I have tried sideloading the Shield app from the website.

I have also treid using the regular Emby app, this does seem to work but isn't ideal as the interface and experience isn't built for a TV & remote the same way the Android TV/ Shield version is, making it annoying/difficult to navigate.

Edit: I also don't have any issues streaming the film on my PC (not the host machine) or my iPhone. So the fault must reside with the Android TV/Shield app?

I've attached the log that shows me trying to start the film. Please let me know if there is any additional information you require. Many thanks.

embyserver (1).txt

Edited January 3, 2025 by mooredylan811
Additiona info

[ebr 16169]

Can you please play that item for a few seconds and then follow the instructions to send a log from the app?

 

[mooredylan811 0]

Sorry took me a little bit to find the debug menu. I've submitted 2 reports. Thank you for the help.

[seanbuff 1313]

4 hours ago, mooredylan811 said:

Sorry took me a little bit to find the debug menu. I've submitted 2 reports. Thank you for the help.

Quote

Reproduce your problem and then use this button to send the log.  Then add the following information to your report in the forum:

 

• Exactly what you were doing and what happened.  Include the name of whatever you played if it is a playback problem
• The time you sent the log (in Eastern Time please - UTC -5)
• The name of the Emby user on the local server that was logged in at the time

 

[ebr 16169]

13 hours ago, mooredylan811 said:

Sorry took me a little bit to find the debug menu. I've submitted 2 reports. Thank you for the help.

Hi.  Looks like a problem with the audio track.  How was this item created?