Xbox: Emby app doesn't detect input being launched after XBox startup

[oceanclub 12]

Hi all,

Have noticed what seems to be a minor bug in the new Xbox release. When I start up the Emby app for the first time after booting up the Xbox, it doesn't detect either my controller or my remote - no items are highlighted on screen and moving around/selecting does not work.

However if I then quit the app, and restart it, my controller or remote then work fine.

P.

[softworkz 5065]

6 minutes ago, oceanclub said:

Hi all,

Have noticed what seems to be a minor bug in the new Xbox release. When I start up the Emby app for the first time after booting up the Xbox, it doesn't detect either my controller or my remote - no items are highlighted on screen and moving around/selecting does not work.

However if I then quit the app, and restart it, my controller or remote then work fine.
 

Don't you see that dialog which says "Emby has setup the environment and is ready to start..."?

It should only show on the first installation (and is kind of supposed to work around that focus issue).

[oceanclub 12]

Hmm no can't remember seeing that message.

[MBSki 1114]

Which Xbox are you using? I noticed that my Xbox Series X detects input all the time, but my Xbox One X never does.

[oceanclub 12]

Yep it's an Xbox One X. Was ok until most recent release.

[softworkz 5065]

@oceanclub - So this happens always on the first launch after rebooting the console?

 

Does it work when you press one of these two buttons and press B for back right afterwards?

[darkassassin07 652]

I have noticed this behavior as well.

I did see the initial setup message after installing the latest update; but couldn't move the cursor. Closed the app and re-opened via the home menu and it worked.

 

Now whenever I launch the app after first starting the xbox; I'm prompted for my pin, but again no cursor. (I'm usually using an IR remote for this, but get the same results from controller). From here, if I start up a controller, all of the inputs are ignored except for the xbox home button.

Once I've opened the xbox home/side menu and closed it again, the cursor returns and I can use the app as normal.

 

 

If I completely close the app (xbox home > 3 line button on the controller > 'close') and re open it, the app functions as normal. Cursor is fine.

 

Shutting off the xbox long enough that it totally shuts down (no hibernation), or using the 'restart' power option; restarts this no-cursor process. Just shutting it off and immediately restarting it does not.

 

EmbyPlus Xbox v2.207.70.1 on an Xbox One S

 

 

/edit

 

Pressing the 3 line button, then pressing B returned me to the home menu with the app running in the background. Open the app again and it immediately returns to where I was and has a working cursor.

This requires a controller though. Not IR remote friendly.

Edited December 31, 2024 by darkassassin07

[softworkz 5065]

16 minutes ago, darkassassin07 said:

This requires a controller though. Not IR remote friendly.

It wasn't meant as a solution, just to understand whether it is what we had already seen.

On the Xbox Series S|X models it happens only when starting the first time after installation, but seemingly not on the Xbox One models. Probably I need to get one and dig into this again...

Edited December 31, 2024 by softworkz

[PIkeoftheLake 14]

Any updates on this?  On my Xbox One units it still happens randomly.

On 12/30/2024 at 10:04 PM, softworkz said:

It wasn't meant as a solution, just to understand whether it is what we had already seen.

On the Xbox Series S|X models it happens only when starting the first time after installation, but seemingly not on the Xbox One models. Probably I need to get one and dig into this again...

 

[Luke 42077]

Hi, we are looking into this, thanks.

[thomasforsyth 3]

This is still a problem for me (using latest build 2.219).  Are you still aware of it and working on a fix?

It's a killer for adoption from rest of family.  They start up the app and it "just doesn't work" - they can't select anything so they go back to using Emby on the tv.  They wont think (or want to) exit and go back in to try again, which does then work.

 

thanks - (the rest of the xbox app is a hug improvement and really appreciate all the hard work!)

[Luke 42077]

Hi, we are looking into it. Thanks.

[oceanclub 12]

Was wondering if any news about this? It's a minor thing but annoying: sometimes I have to quit and start the app three times...

[Luke 42077]

On 5/21/2025 at 7:40 AM, oceanclub said:

Was wondering if any news about this? It's a minor thing but annoying: sometimes I have to quit and start the app three times...

Hi, we are still looking at this. Thanks.

[thomasforsyth 3]

sounds like exactly the same issue as reported in the link below.  Really hoping this can get fixed soon.

 

 

[PIkeoftheLake 14]

Hi,

I'm reviving this post.

All the Xbox One S consoles in my home are still facing this issue.  Most of the time I open the Emby app and I have to press the centre X button to go out of the screen and then back in to be able to select anything.  Sometimes it works perfectly.

Any word on a timeline for a fix for this?

[Luke 42077]

16 minutes ago, PIkeoftheLake said:

Hi,

I'm reviving this post.

All the Xbox One S consoles in my home are still facing this issue.  Most of the time I open the Emby app and I have to press the centre X button to go out of the screen and then back in to be able to select anything.  Sometimes it works perfectly.

Any word on a timeline for a fix for this?

Hi, we’ll take another look at it. Thanks.

[DebBa 1]

Deleted

Edited September 11, 2025 by DebBa

[MBSki 1114]

I still have this issue on Xbox One and Xbox One X.

[PIkeoftheLake 14]

Just checking in on this. It is the last thing that keeps my Xbox One S systems from working really well.

Any updates?

[oceanclub 12]

Yeah same here. Sometimes I need to start Emby three times for it to detect input ....

P.

[Luke 42077]

HI, we are working on chasing this down. Thanks.

[PIkeoftheLake 14]

Just checking in @Lukeand @softworkz

Xbox One S is still not detecting controller or remote input at start.

[MBSki 1114]

Yea, it's been long enough. Can we get a fix please?

[Luke 42077]

Hi, we’ll take another look at it. Thanks.