Samsung Smart TV (QE55Q80BATXZT)...always loading circle

[SamES 1056]

On the Philips tv, can you please check the playback mode for the same file. Is it DirectPlay, or transcoding?

 

Are there any ffmpeg log files for the Philips tv?

Edited January 5, 2025 by SamES

[Hispanico957 23]

27 minutes ago, SamES said:

On the Philips tv, can you please check the playback mode for the same file. Is it DirectPlay, or transcoding?

 

Are there any ffmpeg log files for the Philips tv?

Yes on TV philips (model 43PUS8517/12)  DirectPlay... no log 

 

Hispa

Edited January 5, 2025 by Hispanico957

[yocker 1247]

Another friend of mine is experiencing problems as well on Samsung TV.

Same symptoms, just loading circle and nothing happens. No log either because of direct play.

[SamES 1056]

@Hispanico957can you please try disabling hardware transcoding on the server and retry playback?  Thanks. 

[Hispanico957 23]

5 hours ago, SamES said:

@Hispanico957can you please try disabling hardware transcoding on the server and retry playback?  Thanks. 

In settings user untick this ?

 

Hispa

[Hispanico957 23]

Or these ?

 

Hispa

[Hispanico957 23]

YESSSSSSSSSSSSSSS SOLVED thank SamES

I disable all hardware transcoding see my 2 screenshot and all movies also 4K work fine

 

Thank and good day

Hispa

 

P.S.

Just a little clarification, my friend besides samsung it has as said above a TV philips where it has Emby Android.

Is it better to create 2 different users one with transcoding activated and the other not ?

Edited January 6, 2025 by Hispanico957

[Luke 42077]

HI, you don't need to uncheck those options because Emby will already try to direct play whenever possible. There is nothing you need to do to force that.

[SamES 1056]

14 hours ago, Hispanico957 said:

YESSSSSSSSSSSSSSS SOLVED thank SamES

I disable all hardware transcoding see my 2 screenshot and all movies also 4K work fine

 

Thank and good day

Hispa

Awesome, thanks for confirming. @softworkz, we should work out why hardware transcoding is not working for this system. Can you please confirm if there are any obvious issues from the previous logs?