Primary Images missing

[Tophicles 39]

I have a problem where the Primary images are not loading. 

I've done a total library rebuild and done a full scan twice, plus a full metadata refresh. 

If I go into an item and search for the primary image, it will show up and then I can attach it but for a large library this is exhausting.

Any thoughts? Log attached.

Please let me know if any further information is required.

embyserver.txt

[Luke 42079]

Hi, what metadata and image fetchers are enabled on the library and in what order?

[Tophicles 39]

22 hours ago, Luke said:

Hi, what metadata and image fetchers are enabled on the library and in what order?

 

[Luke 42079]

On 12/24/2024 at 10:18 PM, Tophicles said:

 

Your screenshots showed the Simpsons but these are movie settings.

[Tophicles 39]

Oops, apologies...

 

 

[Luke 42079]

I would use the image editor to manually select an image for this series.

If you add a new series and it doesn't get an image, then please attach the emby server log. For your existing series, it's going to be difficult to try and determine what happened in the past, so I would just fix them up manually.

[Tophicles 39]

2 minutes ago, Luke said:

I would use the image editor to manually select an image for this series.

If you add a new series and it doesn't get an image, then please attach the emby server log. For your existing series, it's going to be difficult to try and determine what happened in the past, so I would just fix them up manually.

Yeah, using the image editor works fine - the problem is there are over 2300 series so I was hoping to avoid manually touching each one. 

 

[Luke 42079]

It will be difficult to figure out why this happened given that it's in the past now. Maybe you tampered with the server metadata folder. Maybe your original image files are no longer there. At this point, who knows.

So the best course of action is to just move forward, and then if you catch it happening again, then we can dive into it.

You can also refresh metadata at the library level, although there is currently no way to monitor the status of this in the user interface.

[Tophicles 39]

1 minute ago, Luke said:

It will be difficult to figure out why this happened given that it's in the past now. Maybe you tampered with the server metadata folder. Maybe your original image files are no longer there. At this point, who knows.

So the best course of action is to just move forward, and then if you catch it happening again, then we can dive into it.

You can also refresh metadata at the library level, although there is currently no way to monitor the status of this in the user interface.

Fair, thanks for the assistance - I'll forge ahead. I have done the Metadata Refresh at the library level several times and asked it to replace existing images. No luck there.

I did remove the old metadata folder - I had assumed it would rebuild when asked via the refresh. 

[Gilgamesh_48 1240]

Just now, Tophicles said:

Yeah, using the image editor works fine - the problem is there are over 2300 series so I was hoping to avoid manually touching each one. 

You could, maybe, use multiselect to select all the series and then, using the three dot menu at the top of the screen, preform a metadata update and choose "Replace all images" and you might get the result you want. At least i have been successful at restoring images using that method. 
Be careful with the multiselect aa, sometimes for large libraries, the multiselect will only select the shows that have been loaded into memory.
I think you can do that on the entire library using the three dot menu on the series folder.
Be patient as "refresh metadata" can take a while.  And 2300 series is a LOT of series. I have a large server, not as large as some but pretty large, and I have only a little less than 1,000 series and when I have refreshed metadata on my entire TV library it has taken a few hours when I have chosen to replace the images. 
Hope that helps a bit.

[Luke 42079]

10 minutes ago, Tophicles said:

I did remove the old metadata folder - I had assumed it would rebuild when asked via the refresh. 

You should run the scan metadata folder scheduled task after tampering with the server metadata folder. And no, it won't "rebuild". It will just help the server become aware of what you did so that it doesn't go looking for things that are no longer there.

[Tophicles 39]

Just now, Luke said:

You should run the scan metadata folder scheduled task after tampering with the server metadata folder. And no, it won't "rebuild". It will just help the server become aware of what you did so that it doesn't go looking for things that are no longer there.

I did do that, I thought it was the cleanup tool kind of thing. 

[kikinjo 281]

Didi you restore server from backup maybe ?

[Tophicles 39]

8 hours ago, kikinjo said:

Didi you restore server from backup maybe ?

I didn't... I'm thinking maybe it might be faster/easier to just nuke the libraries and have it re-scan from scratch.