Browsing "TAGS"

[KeithA 5]

I utilize TAG's for various reasons.  In the past I have been pleased with how fast items are displayed.  The new Windows app has made using TAG's unusable for me.  Browsing them is extremely slow.  When I first tried them I thought they just weren't working.  However I noticed after a prolonged period they eventually populate on the screen.  I was hoping the slowness would be only the first time loading them in however that is not the case.  It is painfully slow for all tags each and every time.  Clicking the tags in the web interface displays items almost instantly.  Emby Theater also works just fine.  Any ideas why this is happening?

 

Thanks

[Chillout 110]

In my case, I have not experienced any differences in how tags are displayed for me using the new windows app.  Browsing is just as fast as it was on Theater.

 

[KeithA 5]

Interesting.  I have quite a few.  The slowness is on both windows and xbox.  They come in but it takes forever.

 

Thanks

[softworkz 5066]

22 hours ago, KeithA said:

Interesting.  I have quite a few.  The slowness is on both windows and xbox.  They come in but it takes forever.

I assume, it's the same on the web app (app.emby.media) and all other apps?

 

[KeithA 5]

No the web app is instant along with Android and IOS.  The issue just shows in the new Windows/XBOX App.

 

Thanks

[KeithA 5]

Just to follow up on this.  Tags still aren't working as they should in most cases.  They have continued to work fine through the web interface in all cases.  However, the Android app now has the slow browsing issue after a recent update.  Although,  they seem to work OK when using Android Auto.   I have reinstalled the Apps with issues but the problem persists. Any help is appreciated.

 

Thanks

[Luke 42077]

Hi, we’ll take a look at it. Thanks.

[Rob_1969 13]

 

i had a similar problem, my fix was to go to the server / library settings menu (3 dots) click refresh metadata, that made a big difference for me.  

[KeithA 5]

Thanks for the reply.  Unfortunately it didn't work for me.  This issue seems to be getting worse.  Now TAGS don't load on the web app.  Frustrating....  I look forward to an update that makes my user experience better instead of worse.

Thanks

[Luke 42077]

3 hours ago, KeithA said:

Thanks for the reply.  Unfortunately it didn't work for me.  This issue seems to be getting worse.  Now TAGS don't load on the web app.  Frustrating....  I look forward to an update that makes my user experience better instead of worse.

Thanks

Hi, can you please show an example of your issue? Thanks.

[KeithA 5]

Not quite sure what to show,  its blank. 

I will try to describe it better....

When I enter my library I select Music.  Once inside there I select the tags menu item.  Upon selecting tags there are a number of tag groupings that I have created.  These correspond to tags I have placed on certain playlists.  When I click into one of them they are initially empty but after some time (minutes) they fill in.  If I back out of them and go back in the same delay occurs.  They used to work beautifully.  Then they stopped filling in on different apps but the web interface continued to work fine.   I updated Emby server to the latest version this morning and after that the web interface no longer fills in without a delay.

 

Thanks

[Luke 42077]

Please attach the emby server log from when the problem occurred:

How to Report a Problem

Thanks.

[KeithA 5]

Here is some log data around the time I selected a tag "My Music".  It took around 40 seconds to load based on watching the time.  There is an entry in the log that seems to align with it. Hopefully it helps...

Thanks

https://drive.proton.me/urls/S2PKAAG7A4#CELiY5gXrMiK

[Luke 42077]

@KeithAcan you please attach the log file here? Thanks !

[KeithA 5]

Please see attached.

As of now Tags load OK on Android Auto (not the app or web interface on the same phone),  and an Nvidia Shield that has an older version of Emby on it.  Everything else is slow.

It should also be noted that if I go to the playlist menu where all of my playlists are listed I can choose to filter out all but a specific tag and the resulting list is instantly displayed.

Thanks

emby tag issue.txt

[Luke 42077]

@KeithAcan you please attach the complete emby server log rather than just a snippet? Thanks !