No compatible streams are currently available

[DemoNIck 1]

I am currently running an emby server (v 4.8.10.0) on a FreeBSD 14.2-RELEASE. The emby server runs inside a thick jail and operates as expected. While being in my LAN, I can connect to the server through my firefox browser and stream media content. Also my TV can connect to the server and stream content etc. The problem I am facing is I am unable to stream content from REMOTE locations. Although I can connect remotely to the web interface of the emby server, when I select to stream a media file, I got the following error message: "No compatible streams are currently available. Please try again later or contact your system administrator for details."

A short intro regarding my setup and network topology:

1. there is a pfSense firewall/router, NOT in bridged mode with my ISP's modem. That means that my WAN interface has a different IP from my actual external/public IP. Nevertheless, with proper NAT, my internal services, accessed from outside, work as expected. My external/public IP is dynamic, but I host a private domain in FreeDSN (DDNS) - let's assume that this domain is domain.com
2. The FreeBSD server hosts several services, running inside thick jails. In our case scenario we are interested in just two of them.
   1. nginx jail: nginx server as a web server for www.domain.com. It also serves the domain tv.domain.com which actually acts as a reverse proxy for my internal emby server. All certificates for all the domains are issued from Let'sEncrypt, are valid and working as expected.
   2. emby jail: the actual emby server.

So with this setup, from a remote location, outside my LAN, i can point to https://tv.domain.com and my browser goes to my actual emby server. I can login, browse my media content, edit setting of the emby server, but I cannot stream content.

My current setup, regarding the network settings of the emby server is:

• Local http port number 8096
• Local https port number 8920
• Allow remote connections to this Emby Server [YES]
• Public http port number 8096
• Public https port number 8920
• External domain tv.domain.com
• Read proxy headers to determine client IP addresses [YES]
• Secure connection mode [Handled by reverse proxy]
• Enable automatic port mapping [NO]

At my current configuration, due to the fact that I have: Enable automatic port mapping [NO], I have not enabled the UpNP & NAT-PMP service on my pfSense firewall. Nevertheless, in the past, I tried to Enable automatic port mapping on emby server and enabled the UpNP & NAT-PMP service on my pfSense firewall, run several tests but still kept receiving the same error message and was unable to stream any media file.

 

embyserver.txt ffmpeg-directstream-c8c7f62d-3572-4c3a-91ce-823dcfbef385_1.txt ffmpeg-transcode-034e47de-9407-4fc5-9abc-0e0e0a03c4ea_1.txt

[Luke 42077]

HI, how did you install Emby Server?

[DemoNIck 1]

via the official pkg manager of FreeBSD.

[Luke 42077]

1 hour ago, DemoNIck said:

via the official pkg manager of FreeBSD.

What was the process to install?

[DemoNIck 1]

pkg install emby-server

the dependencies of the package are

# pkg info -dx emby-server
emby-server-4.8.10.0_2:
        pango-1.52.2_1
        fontconfig-2.15.0_3,1
        krb5-1.21.3
        gnutls-3.8.8
        freetype2-2.13.3
        x265-3.6
        libx264-0.164.3095
        libvpx-1.15.0
        libva-2.22.0
        libtheora-1.1.1_7
        libass-0.17.3
        intel-media-sdk-22.5.4
        dav1d-1.5.0
        aribb24-1.0.4
        dotnet-9.0.0_2
        webp-1.4.0_1
        tiff-4.7.0
        tesseract-5.5.0
        png-1.6.44
        openjpeg-2.5.2_1
        openexr-3.3.2
        libraw-0.21.3
        libjxl-0.11.1_1
        libimagequant-4.3.3_4
        libheif-1.19.5
        libexif-0.6.24
        libdrm-2.4.123,1
        ImageMagick6-6.9.12.77_10,1
        orc-0.4.40
        ocl-icd-2.3.2
        libzvbi-0.2.35_4
        libunwind-20240221_1
        libinotify-20240724
        icu-74.2_1,1
        sqlite3-3.46.1,1
        fribidi-1.0.16
        opus-1.5.2
        libvorbis-1.3.7_2,3
        libogg-1.3.5,4
        lame-3.100_5
        chromaprint-1.5.1.20221217_1

 

[DemoNIck 1]

It is fixed.

Apparently it was obviously my mistake. I have forgotten an include statement in my nginx configuration file, regarding php-fpm and some redirects and cache mechanisms, which were completely irrelevant with the current emby server setup.

Thank you for your support and sorry for any inconvenience.