Navigating Apple TV UI, sometimes just hangs completely.

[DancingTable 11]

I've attached a screenshot. To get this, I had a Orville episode in up next, I long pressed, then "go to season"

 

From the season, I pressed "go to series"

 

From there, I saw this screen. Loading indefinitely. I waited a solid 5 minutes to see if it would resolve itself. When I went back and went to my TV library, and went to the Orville that way, it loaded perfectly. Went back to go in from the episode, got stuck again.

 

It got stuck a few times when navigating, but I could not find a consistent factor that was making it hang up. Every time I tried going from the season to the series in the Orville, it did this, but if I went from season to series in another tv show, it didn't necessarily do it.

[DancingTable 11]

Just for fun, I tried restarting the emby server, and restarting the Apple TV. Neither fixed the issue. Tested it on iPhone, iPad, and Mac. Worked flawlessly on all those devices, so it's limited to my Apple TV where this issue exists. I even deleted and reinstalled Emby on the Apple TV to see if the issue would go away, and it did not

 

 

Update: I realized now I posted this in the wrong thread, but I can't find a way to delete it and post it in the right thread. Sorry

Edited December 13, 2024 by DancingTable

[DancingTable 11]

Okay,

 

I have found a consistent way for me to make it do it.

 

1. Go to a TV series. Any TV series, in my testing. 

2. Go to a season.

3. Hit the 3 dots, and select "Go to series"

4. Hit the back button on the Apple TV remote

 

 

It just loads forever. I've tested this with 4 different TV series, and the result is the same every single time. I get it rarely in other places in the UI (like above, where I was going from up next -> episode -> season -> series) but this is by far the most consistent

Edited December 13, 2024 by DancingTable

[DancingTable 11]

I've done some more testing, and it does seem that every single time I go from my up next section to the episode, to the season, to the series, in that order, it hangs up and loads forever trying to get to the series. I've tested this with 3 shows and it worked every time. But this sequence only seems to cause issues if you have an episode in "up next" and start there.

[Luke 42077]

On 12/13/2024 at 12:17 AM, DancingTable said:

Okay,

 

I have found a consistent way for me to make it do it.

 

1. Go to a TV series. Any TV series, in my testing. 

2. Go to a season.

3. Hit the 3 dots, and select "Go to series"

4. Hit the back button on the Apple TV remote

 

 

It just loads forever. I've tested this with 4 different TV series, and the result is the same every single time. I get it rarely in other places in the UI (like above, where I was going from up next -> episode -> season -> series) but this is by far the most consistent

@SamESare you able to reproduce?