Roku Emby App Closes Out

[kmartinka 3]

Hello, I received the latest Emby Roku app (4.1.30) today.  When attempting to log on to the Emby server (4.8.10.0) with my default Emby account, the app closes out and returns to the Roku home screen during loading of the Emby home screen. This occurs on both my Rokus and this started after the the new update. I have attempted to remove and reinstall the app on one Roku, but this did not resolve the issue. I am unable to send Roku log file because of the issue. The same Emby account works perfectly in Windows.  Please let me know if you need any additional info or files.

[Gilgamesh_48 1240]

Just as a point of info I am also on 4.1.30 on my Rokus (2 ultras) and I have no problem with logging onto either of my servers. (one is on the release software and the other is on the beta) 

I think the first thing to do is reboot your server and power restart your Roku. The old "turn it off and then on" trick works for almost everything a lot of the time. Sometimes thing in any computerized system just goes wonky and a full restart is needed to get things back stable. 

[kmartinka 3]

 

 

Thanks for the reply. I should have mentioned that I tried that. It's still the same problem. The interesting thing is I can select through the options without issue.  It's only when I select the user account. 

Edited December 11, 2024 by kmartinka

[cadyWompus 3]

Same thing happening to me, restarted everything, no difference.  Exact same as kmartinka. App opens to server select screen, but crashes and goes back to Roku home as soon as I try to login to my Emby server.

[kjenkins46214 1]

I'm having same issue, but what's really strange the crashing app only affected my Roku sound bar.  Our Roku tv, android apps, even my iPhone app is fine.

[ebr 16169]

Hi.  Is this only on one specific account?

9 hours ago, cadyWompus said:

App opens to server select screen

Is that how you have the app configured or was that a new behavior with this release?

[kmartinka 3]

For me, the problem seems to be occurring with the User account that does not have a password assigned.  I only have one User that does not have a password, but the other Users with passwords work fine.

[ebr 16169]

1 minute ago, kmartinka said:

For me, the problem seems to be occurring with the User account that does not have a password assigned.  I only have one User that does not have a password, but the other Users with passwords work fine.

Thanks very much.  I'm going to PM you a link to a new version for you to test.  Would you be able to install that and test it?

[cadyWompus 3]

Ahh, yeah the account I was using didn't have a password, kmartinka is on to something.  I tried putting a password on it but it still closes out.  I'll test later (reinstalling Emby app on Roku or creating a new user account with a password)

[kmartinka 3]

ebr has a new fixed Roku Emby beta build that I tested.  My issue seems to be resolved from the new build. I assume it may be released soon, but I'm sure we'll be informed when that happens.

[cadyWompus 3]

Comfirmed the Beta version works

[billbrown 1]

How do I download the Beta version.  I'm having the same issue 

[ebr 16169]

2 hours ago, cadyWompus said:

Ahh, yeah the account I was using didn't have a password, kmartinka is on to something.  I tried putting a password on it but it still closes out.  I'll test later (reinstalling Emby app on Roku or creating a new user account with a password)

I think its much more likely related somehow to what that account has access to or has on its home screen than the password thing.

53 minutes ago, billbrown said:

How do I download the Beta version.  I'm having the same issue 

I'll send you a PM but the main app should be updated tomorrow night as well.

[billbrown 1]

Thank you so much, truly appreciate it

[Jeebs 0]

I'm having the same issue with the same app version. How do I go about getting and installing the beta version?

[Luke 42077]

10 minutes ago, Jeebs said:

I'm having the same issue with the same app version. How do I go about getting and installing the beta version?

Hi, we should have the update out on the public channel very soon so I would just wait for that. Thanks.

[ebr 16169]

14 hours ago, Jeebs said:

I'm having the same issue with the same app version. How do I go about getting and installing the beta version?

Hi.  Your Roku should have updated last night.  Please make sure you have 4.1.31 of the app.

[Mizgeministarz 0]

This is also happening to me. The app opens on the Roku player and asks to select a server. It shows my username as a server as well. Selecting anything, even SIGN OUT, is unresponsive. I uninstalled and reinstalled the app and the behavior persists. 

[visproduction 315]

Related?
 https://pointerclicker.com/why-does-roku-keep-logging-out-of-apps/#google_vignette
 https://soundscapehq.com/roku-exiting-apps/

[Mizgeministarz 0]

On 12/13/2024 at 9:26 AM, ebr said:

Hi.  Your Roku should have updated last night.  Please make sure you have 4.1.31 of the app.

This update did not resolve the issue for me. I am still unable to sign out (button is unresponsive), and when I select my username to log in, the screen spins indefinitely. I have uninstalled the app, reinstalled, connected via pin (which results in the app force closing), re-opened the app and am brought to the screen in the photo. I select my username and the spinning goes on indefinitely. When I try to back out from the spinning screen, the app is unresponsive. When I click on the home button for the Roku, and enter the app again, I am brought back to the screen in my photo. If I hit back from here and select SIGN OUT, nothing happens. The button is unresponsive. 

[speechles 2055]

@MizgeministarzThank you for your continued help in finding the cause of this bug. This is a soft-crash happening in the application when the spinner just goes endlessly. This is why you need to press the home button to exit the app. Also why the back button brings you to an unresponsive screen.

First off. It appears by that screen you are using Emby Connect.
Is this your own server on your local LAN or is this someone elses server?

The reason I ask is because I am trying to replicate your conditions exactly and see if I can encounter the same bug. We might also ask if you could perhaps add us temporarily to your server with the same Emby Connect method so we can experience the bug that way. Would you be up to allowing us temporary access to your server to replicate the issue?

[Mizgeministarz 0]

Unfortunately this is my brother’s server, so I would be unable to grant those permissions. The app worked perfectly fine before the last 2 updates (one of which being last night). He just moved his server off Plex to Emby because it was supposed to work better, but that’s not been my experience thus far. Sorry I can’t help more by providing a live troubleshooting environment. It would be appreciated if you could find the issue so we can continue to use Emby. 

[ebr 16169]

11 hours ago, Mizgeministarz said:

This update did not resolve the issue for me

Hi.  This is not the same issue the OP reported.  What happens if you don't use Emby Connect and, instead, connect directly using the WAN address?