Media Skip Back

[Misinthe 46]

Good afternoon everyone, recently I am having an issue with my Server, I will be watching a TV Show and all of the sudden it skips back (like if I pressed the 10 seconds back) on the video, but the audio keeps going normally, then the video will skip forward and synchronize again, but sometimes they don't synchronize. Is anyone else experiencing this? It's not a big deal but it's really annoying that it keeps happening, I've attached embyserver and ffmpeg-remux files. Thanks in advanced!embyserver.txtffmpeg-remux-0abb7738-998e-4cba-ba90-cbf2b09925cc_1.txt

[Luke 42077]

HI, we'll take a look at it. Thanks for reporting.

[Misinthe 46]

On 05/12/2024 at 16:58, Luke said:

HI, we'll take a look at it. Thanks for reporting.

Hello @Luke, it's been about 12 days since I posted this, I was wondering if the team had a chance to look at the logs? Thank you.

[Luke 42077]

Hi, we are looking into it. Thanks.

[davesurfer 18]

I've been having this problem for a while now, playback skips back a few seconds and then plays. Usually a few times an hour. Also I think this other post/discussion is related: 

Thanks!

[davesurfer 18]

So for me this is only a problem with using Emby on Roku. Playback on a laptop via browser works fine with no issues. Today I was playing Rogue One for my kids, twice it paused and had the spinning circle with "33%", then "44%" then after about 20 seconds it resumed, but then skipped some content. Then I was playing a TV episode of Obi-Wan Kenobi, and it started to do the same thing. Might this be related to a buffering issue?--where the speed is an issue? I've never had these problems before, and nothing has changed in my networking.

I also saw this "recovering from playback error" message on the Emby dashboard:

 

Stream

MKV (14 mbps)

HLS (14 mbps)

Converting audio to compatible codec

Recovering from playback error

Video

1080p H264

Direct Play

Audio

English DTS-HD MA 7.1 (Default)

Transcode (AAC 192 kbps)

[ebr 16169]

10 hours ago, davesurfer said:

So for me this is only a problem with using Emby on Roku. Playback on a laptop via browser works fine with no issues. Today I was playing Rogue One for my kids, twice it paused and had the spinning circle with "33%", then "44%" then after about 20 seconds it resumed, but then skipped some content. Then I was playing a TV episode of Obi-Wan Kenobi, and it started to do the same thing. Might this be related to a buffering issue?--where the speed is an issue? I've never had these problems before, and nothing has changed in my networking.

I also saw this "recovering from playback error" message on the Emby dashboard:

 

Stream

MKV (14 mbps)

HLS (14 mbps)

Converting audio to compatible codec

Recovering from playback error

Video

1080p H264

Direct Play

Audio

English DTS-HD MA 7.1 (Default)

Transcode (AAC 192 kbps)

Hi.  That just sounds like a network throughput issue but can you include the ffmpeg log(s) from that playback?

[davesurfer 18]

I've attached the log from the exact time I star ted the Rogue One movie, which did do the media skipping back plus the "33%" thing.  

ffmpeg-remux-718754f2-67cd-4246-abef-0b8dcc443e01_1.txt

[Luke 42077]

Hi, we'll take a look at it. Thanks for reporting.

[davesurfer 18]

Thanks Luke! I noticed when launching Emby it takes a bit longer to load and the TV & Movie covers to show up, then I'm still getting the 33% loading and some video artifacts as well now too. It seems like there might be a bandwidth issue? I launch the Amazon Prime video app from the Roku as well with no performance issues.

I also just switched the setting in Home Network Quality from "Auto" to "4K - 200 Mbps", not sure if that will help?

Edited January 5, 2025 by davesurfer

[ebr 16169]

15 hours ago, davesurfer said:

I also just switched the setting in Home Network Quality from "Auto" to "4K - 200 Mbps", not sure if that will help?

Hi.  That setting will not affect the Roku app.  It is for the web app.

[davesurfer 18]

Thanks for the tip. So also I've found when rewinding the video to where it skips back, it will skip back in the exact same spot.

[ebr 16169]

Have you tried remuxing the video?

[davesurfer 18]

2 hours ago, ebr said:

Have you tried remuxing the video?

No, I'm not sure how I'd do that. But this is happening for all types of videos, AVI, mpeg, mkv. And it just started happening for all of them all of a sudden.

[visproduction 315]

Davesurfer,

First, I have a great cousin named Dave who surfs on Vancouver Island, BC.  

Since it happens for all file types, the issue may be more something about the connection to your TV playback that may have changed.  TV apps update all the time and often don't even tell you.  Also possible that any Emby update may have caused some issue to do with your particular setup.

Yes, remux might also help because often media has issues inside the metadata and errors in the middle of the video / audio stream.  Many 3rd party software players can often automatically fix some of these on the fly. So, just because it plays on some other software, is not a test that the media is 100%.   Browser and TV App playback really do not like hiccups in the media.  Either you give them a pretty clean media file, or they cough it back to you.

ffmpeg full software install offers command lines.  Easy info to look up:  https://duckduckgo.com/?q=ffmpeg+remux+command+line&ia=web

There are other posts here in the forum that offer step by step instructions how to remux.  Just search for remux.  One of my posts mentions options: https://emby.media/community/index.php?/topic/133207-no-compatible-streams-are-currently-available-please-try-again-later/#comment-1395700

Many users never do command line, like ffmpeg, which is copying commands, pasting and changing some parts of a line of text to work for your setup.  Why would anyone do that?  Well, once you have the command correct, you can put it in a script and make it happen again.  With one mouse click, you can do 500 media files.  Otherwise, if you are a more, show me the software program with the buttons, type of user, then you can install one of the software packages from the links above.  I may be wrong, but, I have not seen an option inside Emby to remux. 

Anyone who knows an easier way, please do post your faster solution.

 

Edited January 8, 2025 by visproduction

[Luke 42077]

HI, we're looking into this. Thanks.

[davesurfer 18]

Thanks for the tips! However this is happening with every video file that I play, not just a few. When you say "TV app" do you mean the Emby app for the Roku OS? I'm thinking it might be an update or some change in either the Emby app or the Emby server that's causing the issue. Nothing has changed in my network, and all other streaming and other Roku apps work flawlessly. I'd hate to have to remux thousands of videos and it seems weird that all of a sudden, 100% of all the videos I have contain these glitches that the Emby app is having problems with.

[HairyBizRat 21]

I’m here because I’ve been having the same problem for about a year randomly. I don’t see any updates, is this still being looked at?

Over the past year I’ve upgraded severs so it happened on two different severs.

It happens on remote (over internet) streaming and LAN (in home ) streaming.

my server and switch are 10Gbps and my LAN TVs are all hard wired. But it happens on TVs, iPads, phones and web browsers (chrome and edge)

 

happens when I remote stream on browser from work. 
 

happens on different file types to 

[hoeser 0]

It seems to be a Windows + browser problem for me. Media will skip back about 1 to 3 seconds and replay itself. It generally will not lose audio sync when it does this. Didn't happen when playing back in a browser on Fedora. It does not happen in the TV app , though I only use nvidia shield and roku.

I stopped using Emby for windows playback because this issue has been so prevalent for so long - had to switch to Jellyfin.  

[jdbigguy 2]

I have also been getting this problem since 2024. I only run Emby from my Qnap Nas drive through my Samsung TV, so I have no idea if it also happens in Windows. 

Has a solution been found yet?

Edited August 28, 2025 by jdbigguy

[visproduction 315]

Possibly related?
https://forum.qnap.com/viewtopic.php?t=169590

Quote

I've relocated the Qnap device and hard-wired it to the router (without the powerline adaptor) and now everything seems to be working fine.

 

[Kristufer 0]

Just came across this thread. I'm also experiencing the video issue of rolling back periodically while playing through my roku.