Missing artwork

[nickysilver 16]

So.... here's what I did. A few days ago I checked "save artwork to media file." After words I realized I didn't want to do that-- it's 2500 movies and I'd run out of room on the external hard drive sooner.

So I unchecked it.

Now, emby is not "remembering the artwork at all. I edit the covers manually, but then when I scan the library, it forgets what I've chosen for the primary image and outs some still in its place, or the "film icon." (see the attached image)

 

When I tried to refresh the meta data on the entire library it didn't look up primary images at all.

I (sadly) realise I have to edit each movie manually-- but what do I check to get emby to remember what I've chose as a primary image!? HELLLLPPPP

[Luke 42077]

Quote

outs some still in its place,

Hi, let's look at an example of this. Where is that still image file located?

[nickysilver 16]

I don't  know. I mean I edit the images. Search for a primary image and select it. Then when I scan the library, it's gone.

(I guess I SHOULD know.... but I never had this issue before so I never looked into it.)

 

[nickysilver 16]

With some files it's doing this: Using a thumbnail as the primary.

Is artwork saved to the server?

Should that box be checked?

(Was it always checked, you think? I never fiddled with it before.)

[Luke 42077]

7 hours ago, nickysilver said:

I don't  know. I mean I edit the images. Search for a primary image and select it. Then when I scan the library, it's gone.

(I guess I SHOULD know.... but I never had this issue before so I never looked into it.)

 

Right that is a general description of the problem. Now can we please look at a specific example using the information requested in:

How to Report a Problem

Thanks !

[Luke 42077]

7 hours ago, nickysilver said:

 

Should that box be checked?

 

The box only controls where images get saved, so that is simply your preference.

[nickysilver 16]

First, sorry for the delayed responses, I'm now living in Madrid so there's a big time difference.  I thought I had explained it clearly, I guess not.

One day last week, I checked "save artwork to media folders." Then I realised that this might be too much data for the external  5tb hard drive where the media was stored. So I unchecked it. I deleted the artwork from the external hard drive.  Yesterday morning I added 3 movies and removed 3 movies from that hard drive, (I found higher res copies so I was swapping them out-- done this many many times)  So I reattached the hard drive to the nvidia shield and scanned the library. Upon scanning library, 90% of the artwork was now missing. Emby was using either a thumbnail or an icon as seen above.

I edited the images of about 30 films and scanned the library. Primary images I had chosen were again replaced by the icon or a thumbnail. I looked and saw that "save a cached copy of images on the servers meta data folder was NOT checked.  Neither of the save options was checked. So I checked "save cached copy to server" and repeated the steps, with abouit . Progress!  Images I'd chosen are now sticking.

So I have about 2470 left to edit. Fair enough. I just didn't understand why emby wasn't looking for primary images, but used an icon or thumbnail as seen above. If you look at the second screencap, why wouldn't emby search for a primary image of Hannah and Her Sisters for instance and use a thumbnail instead-- or in the case of The Heiress, an icon? (I wouldn't know what log to send to show this.) I thought showing those images after a scan was a specific example of the issue.

I thought emby would look for primary images when I scanned the library, as it has done in the past when creating a new library, but it wasn't. However, it IS NOW searching/saving primary images when I refresh meta data and check "replace existing images" or edit them manually. I'm too worried that the images being saved now (500?) will go away, if I refresh metadata for the whole libabry.,

Re-editing the images has raised another question for me. Is there a general setting that tells Emby WHICH images to search for and save? I don't mean for which films, but for all films. For instance, Is there any way to tell the server to search for and save ONLY Primary Images, thumbnails and backdrops. Why take up space with logo, banner, disc and art,, none of which I really want anyway? (Just personal preference.)  I know I can go in and delete them for each film, but I was wondering if there was a setting to not use those images which might cause emby not to search for them and then save them in the first place.

As I said images that i edit are now being saved-- since I've checked "save to server."  And only 2000 more to do! Woohoo!

Thanks you thank you thank you