Asustor AS5404T hardware encoding not working

[woof_widget 2]

Hi,

Issue:

I bought a premium licence yesterday with the intent of utilising the hardware transcoding features of my NAS. Despite my best efforts at arriving at a configuration to enable hardware transcoding, it seems to always fall back to software transcoding. CPU usage on the NAS is a constant 100%. My understanding is that Emby should be able to use Intel's QSV to perform hardware transcoding? What am I doing wrong?

Hardware:

NAS: AS5404T

CPU: Intel Celeron N5105

GFX: Intel Jasper Lake UHD Graphics

Software:

Emby Server installed via the Asustor "App Central" app store

Emby version: 4.8.10.0

Relevant log extract:

10:49:34.722 Stream #0:0 -> #4:1 (copy)
10:49:34.722 Press [q] to stop, [?] for help
10:49:34.722 subtitle_kickoff: call subtitle_resend_current 47182 frame->format: 3
10:49:34.723 subtitle input filter: decoding size 384x288
10:49:34.733 subtitle_kickoff: call subtitle_resend_current 47349 frame->format: 3
10:49:34.734 subtitle input filter: decoding size 384x288
10:49:34.737 subtitle_kickoff: call subtitle_resend_current 47266 frame->format: 3
10:49:34.737 subtitle input filter: decoding size 384x288
10:49:34.740 subtitle_kickoff: call subtitle_resend_current 47224 frame->format: 3
10:49:34.740 subtitle input filter: decoding size 384x288
10:49:34.839 [h264_qsv @ 0x2019940] Selected ratecontrol mode is unsupported
10:49:34.839 [h264_qsv @ 0x2019940] some encoding parameters are not supported by the QSV runtime. Please double check the input parameters.
10:49:34.839 Error initializing output stream 0:0 -- Error while opening encoder for output stream #0:0 - maybe incorrect parameters such as bit_rate, rate, width or height
10:49:34.842 [aac @ 0x201bf40] Qavg: 107.164
10:49:34.842 [aac @ 0x201bf40] 2 frames left in the queue on closing
10:49:34.843 Conversion failed!
10:49:34.843 EXIT

Configuration:

Logs:

embyserver.txt

hardware_detection-63868906105.txt

ffmpeg-transcode-966c020a-46ec-40d1-9b66-8fa0edbf51d5_1 (1).txt

Edited December 4, 2024 by woof_widget

[Clackdor 109]

I don't recall exactly where the option is located within the ADM UI, but there should be an option to "enable media mode" Turning that on should allow for hardware transcoding to work. 

[Luke 42077]

@woof_widgetplease let us know if this helps. Thanks !

[woof_widget 2]

Hi @Clackdorand @Luke,

Switching on the "Media Mode" option in the Asustor GUI solved my problem. Thanks for your help! Emby transcoding works perfectly now.