Parential controls just not working.

[Whitepyro 2]

Good day,

I have tested this on 3 of my computers, one begin my 1L pc that runs the Emby server in docker. My backup 1L pc that I use strictly for coding, and put that into docker. Then I installed on my Synology nas, also in docker. All 3 outcomes are the same. Started fresh installs on the latter. Something is seriously wrong with parental controls. I set it, I approve it. And then it just does some weird stuff. As for the logs I'm not seeing anything weird, or maybe I don't know what I am looking for. Any help on this would be appreciated. Also this appears to only affect tv shows. I have no issues with approving movies.

Example: First 4 photos, Sponge bob is missing nearly half of its episodes, greys, chicago, etc, should not be there as its 14+, Miraculous which IS a kids show refuses to show any episodes at all, boy meets world I don't want in there either, and something I DID approve won't even show up AT ALL! I also deleted all the nfo files from the nas to retest what was going on, changed to G from whatever they were set for. Only when I set parental controls to 14+ for a 6 year old mind you. Will it mildly work correctly.... This is also on Version 4.8.10.0

 

The last 2 pics shows ALL of sponge bobs episodes, and Miraculous' episodes on my account without age restrictions. I seriously don't know what is going on....

[sa2000 674]

6 hours ago, Whitepyro said:

Example: First 4 photos, Sponge bob is missing nearly half of its episodes

Are you basing this on the displayed count or actual season episodes list when you select the sponge bob show? The count is what is not watched. So for the kids user it is showing 247 unwatched episodes - for the normal users 432 unwatched. When you click on the Sponge Bob show using the kids account, do you see all seasons and epsiodes?

 

6 hours ago, Whitepyro said:

Miraculous which IS a kids show refuses to show any episodes at all,

Can you get screenshot of what is displayed when you click on the show using the kids user account

6 hours ago, Whitepyro said:

greys, chicago, etc, should not be there as its 14+

That screenshot was not from the Library view but from "Latest TV Shows" view - there may be a separate issue relating to that and parental controls. Do these "Grey's Anatomy" and "Chicago P.D" show in the library view for user Kids?

 

[sa2000 674]

1 hour ago, sa2000 said:

That screenshot was not from the Library view but from "Latest TV Shows" view - there may be a separate issue relating to that and parental controls. Do these "Grey's Anatomy" and "Chicago P.D" show in the library view for user Kids

I have reproduced the issue on Emby Server 4.8.10.0, whereby the "Latest <Library Name>" shows items that do not meet the parental control criteria. I will be checking if that also arises on the beta release and then refer to the developemnt team if it does

Edited November 28, 2024 by sa2000

[sa2000 674]

18 minutes ago, sa2000 said:

I have reproduced the issue whereby the "Latest <Library Name>" shows items that do not meet the parental control criteria. I will be checking if that also arises on the beta release and then refer to the developemnt team if it does

On my tests with parental control restrictions with server at beta version 4.9.0.32 all the items showing within the "Latest <library name>" sections were all within the parental control restrictions band. My tests were for UK certification allowing only general GB U certificate. The views only showed GB-U and equivalents like G and TV-G

Edited November 28, 2024 by sa2000

[Whitepyro 2]

4 hours ago, sa2000 said:

Are you basing this on the displayed count or actual season episodes list when you select the sponge bob show? The count is what is not watched. So for the kids user it is showing 247 unwatched episodes - for the normal users 432 unwatched. When you click on the Sponge Bob show using the kids account, do you see all seasons and epsiodes?

 

Can you get screenshot of what is displayed when you click on the show using the kids user account

That screenshot was not from the Library view but from "Latest TV Shows" view - there may be a separate issue relating to that and parental controls. Do these "Grey's Anatomy" and "Chicago P.D" show in the library view for user Kids?

 

For sponge bob. I am basing on actual episodes for the show. As on the 2 pcs that are fresh installs of the server software, there is nothing watched. In the age unrestricted account all episodes show ex. s01 20 episodes, s02, 18 episodes. On the kids s01 13 episodes, s02 4 episodes. As for greys, star trek, boy meets world, they do not show up in the tv shows under the kids account. But what IS shown in the latest tv shows is allowed to be played without restriction. 

As for miraculous. Nothing shows up under the kids, and is rated G. So in total 109 episodes missing for that. And with your tests saying it shows up in latest. That's true. As they don't show up under the kids "TV SHOWS" part of the page. 

Thank you for looking into this.. Glad I am not going crazy as to why this just isn't working hehe.

Edited November 28, 2024 by Whitepyro

[sa2000 674]

Are you in a position to try out the 4.9.0.32 beta on one of your servers to see if that makes a diffeence

Also on does unsetting the restriction for TV Shows for block unrated or unrecognized ratings make a difference to the number of episodes showing for the Kids account

 

[ebr 16169]

Hi.  Have you checked the episodes that are not showing to see if they have ratings applied?

[Whitepyro 2]

1 hour ago, sa2000 said:

Are you in a position to try out the 4.9.0.32 beta on one of your servers to see if that makes a diffeence

Also on does unsetting the restriction for TV Shows for block unrated or unrecognized ratings make a difference to the number of episodes showing for the Kids account

 

Yes I can install the beta on one of my non-live pcs. Where would i find that? As for the setting, is makes no change in that regard.

 

41 minutes ago, ebr said:

Hi.  Have you checked the episodes that are not showing to see if they have ratings applied?

I have verified that they SHOULD be showing.

[Whitepyro 2]

With some further testing. I believe it comes down to a regexp for TV-Y/APPROVED/G/E?EC/TV-G. Just a thought. Because no matter what, even it doesn't meet the criteria of say G. But I set it for approved, it still doesn't appear.. Which is lacklust at best hehe.

[ebr 16169]

You have a custom rating of "Approved".  I think that is the problem as it won't be recognized and you have the option set to block unrecognized ratings.  Remove the custom rating altogether if the actual rating is correct.

[Whitepyro 2]

3 minutes ago, ebr said:

You have a custom rating of "Approved".  I think that is the problem as it won't be recognized and you have the option set to block unrecognized ratings.  Remove the custom rating altogether if the actual rating is correct.

I only set it to approved because it wasn't showing with a G rating. Which it should. But I just took approved off to see if that would work as well. Unless I'm missing something?

Edited November 28, 2024 by Whitepyro

[ebr 16169]

Check the season and series in the metadata editor to be sure they don't have other ratings attached.

[sa2000 674]

1 hour ago, Whitepyro said:

Yes I can install the beta on one of my non-live pcs. Where would i find that?

This is the download page and the beta link would be on the platform page

https://emby.media/download.html

[Whitepyro 2]

55 minutes ago, sa2000 said:

This is the download page and the beta link would be on the platform page

https://emby.media/download.html

Ok installing on Synology and windows to try both. One from Network drive and one from local.

[sa2000 674]

Be aware that for the beta you cannot downgrade to the public release after as there is no migration for database changes from beta back to public release. So would need to stay with the beta until that beta stream gets released as public. But if it is a temporary test install on the beta and delete after - then fine.

 

[Whitepyro 2]

12 hours ago, sa2000 said:

On my tests with parental control restrictions with server at beta version 4.9.0.32 all the items showing within the "Latest <library name>" sections were all within the parental control restrictions band. My tests were for UK certification allowing only general GB U certificate. The views only showed GB-U and equivalents like G and TV-G

This problem still persists in the latest beta for me. I set star trek to rated R. Still shows. So theres something wrong in that section. I will now be removing all the nfo files to see if that makes any difference.. If not I just start over, no biggy hehe.

In regards to the missing shows. I have found this to be true. I changed parential to canada.. It corrected all the issues with the missing, not working shows/episodes. But the second you use the first control under USA it comes back. So it has to be that first setting is somehow messed up. Just what i've come to find.

[sa2000 674]

10 hours ago, Whitepyro said:

This problem still persists in the latest beta for me. I set star trek to rated R. Still shows. So theres something wrong in that section

Lets separate what you are seeing into distinct issues and we can tackle each one separately

I saw that you had 2 issues

1. Not all the TV Shows episodes are visible to the Kids user account - when you are expecting them to be

2. Some TV Shows with higher rating than what is allowed for the Kids account are showing in the "Latest TV Shows" view

I need your confirmation as to whether the media showing when not expected in "Latest TV Shows" shows in the Library view for TV Shows for the Kids account

And please confirm that both of these issues are being seen when the server is running on beta 4.9.0.32

And please confirm that for problem 1 that you did also check the ratings for seasons as well as suggested by ebr

For my tests of this, I have changed the default certification on one of 4.9.0.32 servers to be United States and also amended any libraries that specifically had UK to change to USA.

I have refreshed the metadata for each of the libraries

My test user account for the kids access is set as yours to be at max the first in the drop-down: "TV-Y/APPROVED/G/E/EC/TV-G"

and all the content that I am seeing is at  G or TV-G and equivalent. None of the R rated media items show up on the libraries accessible by the test kids account. Similarly all the items in the "Latest <library Name>" are within the restricton level

I think the next stage is to look at some debug logs from the server when it is going wrong in case there are some errors leading to the problem. It may also be necessary to look at your databases from your 4.9.0.32 test server - the 2 databases that would be needed are the library and users databases

So lets pick on one specific example for each of the two issues and gather diagnostics for and capture the server logs covering the time when it is not showing what you expect

To enable debug logging see https://emby.media/support/articles/Log-Files.html

Restart the server after enabling debug logging so we have fresh logs for reproducing the issues

When the problem is seen note down the details, time, screenshots and download the logs

Do this for each of the two issues 

We can defer checking out the databases till after looking at the logs 

 

[Whitepyro 2]

8 hours ago, sa2000 said:

Lets separate what you are seeing into distinct issues and we can tackle each one separately

I saw that you had 2 issues

1. Not all the TV Shows episodes are visible to the Kids user account - when you are expecting them to be

2. Some TV Shows with higher rating than what is allowed for the Kids account are showing in the "Latest TV Shows" view

I need your confirmation as to whether the media showing when not expected in "Latest TV Shows" shows in the Library view for TV Shows for the Kids account

And please confirm that both of these issues are being seen when the server is running on beta 4.9.0.32

And please confirm that for problem 1 that you did also check the ratings for seasons as well as suggested by ebr

For my tests of this, I have changed the default certification on one of 4.9.0.32 servers to be United States and also amended any libraries that specifically had UK to change to USA.

I have refreshed the metadata for each of the libraries

My test user account for the kids access is set as yours to be at max the first in the drop-down: "TV-Y/APPROVED/G/E/EC/TV-G"

and all the content that I am seeing is at  G or TV-G and equivalent. None of the R rated media items show up on the libraries accessible by the test kids account. Similarly all the items in the "Latest <library Name>" are within the restricton level

I think the next stage is to look at some debug logs from the server when it is going wrong in case there are some errors leading to the problem. It may also be necessary to look at your databases from your 4.9.0.32 test server - the 2 databases that would be needed are the library and users databases

So lets pick on one specific example for each of the two issues and gather diagnostics for and capture the server logs covering the time when it is not showing what you expect

To enable debug logging see https://emby.media/support/articles/Log-Files.html

Restart the server after enabling debug logging so we have fresh logs for reproducing the issues

When the problem is seen note down the details, time, screenshots and download the logs

Do this for each of the two issues 

We can defer checking out the databases till after looking at the logs 

 

1. Not all the TV Shows episodes are visible to the Kids user account - when you are expecting them to be. Resolved.

2. media showing when not expected in "Latest TV Shows" this still persists. I found a work around to it though. Despite the parent "SHOW" being set, I set to rated "R". Star trek, boy meets world, etc. Still show up in latest. When looking at the individual episodes THAT ARE SHOWING UP. they are rated "G" or the later in the scope of the parential control. Setting to the proper rating manually to said episode makes it disapear. So as to me. The parent show isn't being translated to all episodes within that show, therefore the parent rating isn't be inhereted by the individual episodes. That would seem logical. Maybe that's not within the scope of that control. IDK.

 

Also after manually editing the episodes that snuck through. It does disapear from latest tv shows all together.

Maybe as a way of testing this out on your end. Have something that shouldn't be there. Change that tv show episode, say an episode to "G" by itself and see if that occurs on your side as well.

I deleted the database, and reinstalled fresh for this test. So it will show all the scanning of the tv-shows being done. Here's the log. This was done on beta 4.9.0.32. I hope that is enough info, if there is anything else, please let me know.

embyserver.txt

Edited November 29, 2024 by Whitepyro

[Luke 42077]

Hi, Emby Server supports setting a rating at the series level, but also overriding it at the episode level. If the episode rating were blank, then it would inherit from the series.

It sounds like that's what you have going on here, right?

[Whitepyro 2]

21 minutes ago, Luke said:

Hi, Emby Server supports setting a rating at the series level, but also overriding it at the episode level. If the episode rating were blank, then it would inherit from the series.

It sounds like that's what you have going on here, right?

For the example, Star trek Voyager I have set for rated "R", 'mpaa'. But for some reason, the episodes within the tv show, do not inherit the inherited set rating. With 3 shows that I've listed prior, the parential rating of said episode has changed from being assigned by the nfo files, TV-14 or otherwise, to somehow a G for a specific episode. Also assigned by Emby or the nfo source, and thus why their showing up. I have done no manual overrides to anything other than the workaround that I've found to make them disapear, thus setting rated "R" as a whole to remove the mismatch, but some individual episodes rated lower appear dispite the mpaa rating. It is my best guess that somewhere the logical isn't being processed on a inherited level "Parential rating" 'mpaa' as a whole for said tv show, but rather being checked at a episodes level, rather than the personal rating, thus overiding the parential setting. IDK. Just a guess from doing these tests. So maybe it's the nfo source assigning specific episodes with a specific rating, but shouldn't Emby not looking at the rating that was set by mpaat? Hopefully that makes sense lol.

Edited November 29, 2024 by Whitepyro

[Luke 42077]

Quote

to somehow a G for a specific episode.

So this is the source of your issue that we need to get to the bottom of. What I would suggest is using the metadata editor to blank out the rating for the episodes, and then they will inherit from the series.

Then if an episode gets changed to G again, then we can look at that and get to the bottom of why that's happening so that you can stop that.

[Luke 42077]

Quote

So maybe it's the nfo source assigning specific episodes with a specific rating, but shouldn't Emby not looking at the rating that was set?

Emby does use your ratings. But if you have an incorrect value in an nfo, Emby will use that too, so that's something to keep in mind if you are using nfo files created by other software.

[Whitepyro 2]

2 minutes ago, Luke said:

Emby does use your ratings. But if you have an incorrect value in an nfo, Emby will use that too, so that's something to keep in mind if you are using nfo files created by other software.

It was a fresh install, fresh db for this test. So its emby making the nfos by the sources. But if emby uses my ratings, then ALL episodes in that tvshow should inherit that value. No? Series Metadata Downloaders is set for that. To get that info.

[Luke 42077]

Just now, Whitepyro said:

It was a fresh install, fresh db for this test. So its emby making the nfos by the sources. But if emby uses my ratings, then ALL episodes in that tvshow should inherit that value. No? Series Metadata Downloaders is set for that. To get that info.

A fresh install/db doesn't prove anything because you could have pre-existing nfo files sitting in your tv directories.

Yes, Emby does exactly what you want it to, however, in your case, you have certain episodes overriding the rating and setting their own rating to G.

We don't yet know where this G rating is coming from, so that's what we need to learn so that you can stop that from happening. So for now I would use the metadata editor to blank out the rating for those episodes.

[Whitepyro 2]

All nfo files were removed for the test. I wanted everything fresh. But I do see what you're saying as well.