loading Chinese subtitles, garbled text appears

[tthd18 0]

ATV v18, EMBY, loading Chinese subtitles, garbled text appears, square-shaped garbled characters, causing the movie to lag and making it unwatchable. When subtitles are turned off, it can be watched normally. I have tested different movies and different subtitle versions, and the same problem exists. Please resolve this issue. The Android version is normal.

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[tthd18 0]

On 11/28/2024 at 1:19 AM, Luke said:

 

 

Please check the attachment, the play diary is 2024-12-1 08:35,the name of movie is  窥探

 

On 11/28/2024 at 1:19 AM, Luke said:

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

embyserver.txt

[Luke 42077]

Hi, what format subtitles are these?

[tthd18 0]

ASS

窥探 - S01E01 - 第 1 集.chinese(简英,subtitle_best).ass

[Luke 42077]

@tthd18do these subtitles render normally for you using the Emby web app?

[tthd18 0]

On 12/18/2024 at 11:01 AM, Luke said:

@tthd18do these subtitles render normally for you using the Emby web app?

Yes, very normal, only on Apple TV, system version 18, unable to watch Chinese subtitles normally, all Chinese subtitles, not just this subtitle file, appear as garbled squares, this is currently a troubling phenomenon.

[Luke 42077]

OK we're looking into this. Thanks.