Subtitles not displayed during remote access streaming

[ozzz 0]

Hi
My server version is 4.8.10.0 and runs on Nvidia Shield.

I'm using the Emby client on my Ipad.

When I stream media in my home (LAN) the subtitles are displayed as expected, but when I stream the same media using remote access (WAN) the subtitles are not displayed.

Any ideas on how to resolve this issue?

Thanks in advance 

[ebr 16169]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[ozzz 0]

@ebr

Thank you. 

I'm attaching the server log

192.168.40.107_8096_emby_System_Logs_embyserver-63867225630.txt_api_key=a1a699acef23493aaf4dd0c35ea5c170.pdf

[ebr 16169]

Hi. Please explain exactly what happened and when in this log.

 

[Luke 42077]

9 hours ago, ozzz said:

@ebr

Thank you. 

I'm attaching the server log

192.168.40.107_8096_emby_System_Logs_embyserver-63867225630.txt_api_key=a1a699acef23493aaf4dd0c35ea5c170.pdf 526.98 kB · 2 downloads

Hi, can you also please attach the emby server log in it's original plain text format rather than a pdf? Thanks.

[ozzz 0]

@ebrI attached the log in a plain format. 

Thank you again. 

192.168.40.107_8096_emby_System_Logs_embyserver-63867225630.txt_api_key=a1a699acef23493aaf4dd0c35ea5c170.txt

[Luke 42077]

Hi, are you sure you have the subtitle track selected in the player?

[ozzz 0]

Yes. The subtitles appears for couple of seconds and then disappears.

When streaming via LAN the subtitles are displayed for the entire track. 

[Luke 42077]

HI, we'll take a look at it. Thanks for reporting.

[visproduction 315]

Related?
 https://duckduckgo.com/?q=Safari+substitles+error&df=y&ia=web

[ozzz 0]

No.

I'm not using Safari, I'm using the Emby app. 

Also, I'm not downloading the subtitles, I already have the subtitle file, it is just not loaded when I'm streaming via WAN (it is working well when streaming via LAN).