Restore from Backup Question

[Luke 42077]

On 1/7/2025 at 5:23 PM, audiom3 said:

I turned off HW acceleration and my friend couldn't even get past the 20th Century Fox intro...  So far worse than with HW transcoding/acceleration enabled.

We'd have to look at it in detail, but it's possible that with cpu only it just couldn't transcode quickly enough.

[audiom3 11]

I probably couldn't dig up the logs at this point. But I could disable HW transcoding again. 

What puzzles me, is I upgraded to an Intel i7-13700K a few months ago.  I would have a hard time believing this cpu cant 'keep up'. 

[Luke 42077]

10 hours ago, audiom3 said:

I probably couldn't dig up the logs at this point. But I could disable HW transcoding again. 

What puzzles me, is I upgraded to an Intel i7-13700K a few months ago.  I would have a hard time believing this cpu cant 'keep up'. 

Right it's just one possible reason of course.

[audiom3 11]

@Lukeany progress on the jerky video issue?  I can say that I've narrowed it down to the Nvidia ShieldTV app and 1080p H264.  I haven't exhausted all testing possibilities, but my daughter is experiencing the same issue remotely (she too has a ShieldTV Pro) as I am locally.  Her HD video was not ST TNG or 12 Monkeys, but Stargate Atlantis.  All are H264.  Both series ripped by myself personally (via MakeMKV) and were done 'right'. 

[audiom3 11]

I should have said, we are both direct playing. So there's no transcoding going on. 

[Luke 42077]

18 minutes ago, audiom3 said:

@Lukeany progress on the jerky video issue?  I can say that I've narrowed it down to the Nvidia ShieldTV app and 1080p H264.  I haven't exhausted all testing possibilities, but my daughter is experiencing the same issue remotely (she too has a ShieldTV Pro) as I am locally.  Her HD video was not ST TNG or 12 Monkeys, but Stargate Atlantis.  All are H264.  Both series ripped by myself personally (via MakeMKV) and were done 'right'. 

What version number of the Emby app are you running?

[audiom3 11]

I can't remember as I'm at work but I do know it's the latest version as of yeaterday. And I spoke to my daughter at that time to try and update but she was already on the latest version too. 

[Luke 42077]

2 minutes ago, audiom3 said:

I can't remember as I'm at work but I do know it's the latest version as of yeaterday. And I spoke to my daughter at that time to try and update but she was already on the latest version too. 

Can you find out? thanks.

[audiom3 11]

@LukeSheildTV version:  2.1.23g

[Luke 42077]

2 hours ago, audiom3 said:

@LukeSheildTV version:  2.1.23g

Hi.  Can you try searching for our standard android app (Just "Emby" on Amazon and "Emby for Android on Google) on the same device's app store and see how that compares?

Thanks.

 

[audiom3 11]

@Lukesame result. V 3.4.20

 

Edited January 21, 2025 by audiom3
Added version info

[Luke 42077]

OK we have a new update of the app beginning to roll out, so once you have that, please let us know how things compare. Thanks.

[audiom3 11]

@Lukethank you! I will test as soon as possible. To be clear, it's Emby for Andoid TV? That seems to be the better app for the ShueldTV. 

[Luke 42077]

On 1/30/2025 at 3:53 PM, audiom3 said:

@Lukethank you! I will test as soon as possible. To be clear, it's Emby for Andoid TV? That seems to be the better app for the ShueldTV. 

https://emby.media/emby-for-android.html

[audiom3 11]

Hi @LukeMay I have the version number? I just downloaded 3.4.36 and the sync issue remains. Thanks. 

[Luke 42077]

On 2/3/2025 at 9:31 AM, audiom3 said:

Hi @LukeMay I have the version number? I just downloaded 3.4.36 and the sync issue remains. Thanks. 

That was the latest at the time. We'll take another look at this. Thanks.

[audiom3 11]

7 hours ago, Luke said:

That was the latest at the time. We'll take another look at this. Thanks.

Hi Luke. The customized/built-in emby apk on the latest Zidoo boxes seem to sync up fine. I know they use their own player but maybe it could help trouble-shoot the issue?  If I can do anything to help, please let me know.

[audiom3 11]

@LukeI am visiting my father and got his emby app all sorted. Once I enabled the 'Skip Intro Automatically', the sync issue started happening. We had watched several epusides prior and all seemed fine. I don't think it's a coincidence. 

[Luke 42077]

12 minutes ago, audiom3 said:

@LukeI am visiting my father and got his emby app all sorted. Once I enabled the 'Skip Intro Automatically', the sync issue started happening. We had watched several epusides prior and all seemed fine. I don't think it's a coincidence. 

That's helpful, thanks. We'll do some testing on that.

[audiom3 11]

Hi @Lukeit's been quite a while since I've chimed in... I am not sure if the new (to me, just saw it over the weekend) HEVC encoding feature or if it was something else that changed but things work worlds better now on my devices and my friends ROKU devices.  Things load so much faster for remote users and subtitles aren't borking the videos any longer.  I just tried Twisters on my Win11 work PC and the opening scenes played flawlessly when earlier this year, it would freeze.  So, thank you guys! 

[audiom3 11]

Hi @Luke I didn't want to start a new thread over a small request... Is there any chance that you guys can/will keep an Android apk up-to-date for the newest Zidoo 8k boxes?  Their built-in app is sub-par at best.  I could give you a list of issues, if you'd like.  But on the other hand, my side-loaded Android apk won't play DV titles (maybe not even HDR, I would need to test).  They just either freeze while playing the audio fine, or it plays 1 out of every 10-15 frames. Other than that, the side-loaded Android apk is worlds better than the bastardized Zidoo app.  Thank you for even considering.

[audiom3 11]

I should have been more specific. What I meant was the Emby Player being kept up for Zidoo. The Zidoo Player (when external player is enabled), pretty much sucks. No 'random' function for episodes or whatever and the pause menu gives very little info compared to your guys internal player. 

[Luke 42077]

On 8/1/2025 at 3:03 PM, audiom3 said:

Hi @Luke I didn't want to start a new thread over a small request... Is there any chance that you guys can/will keep an Android apk up-to-date for the newest Zidoo 8k boxes?  Their built-in app is sub-par at best.  I could give you a list of issues, if you'd like.  But on the other hand, my side-loaded Android apk won't play DV titles (maybe not even HDR, I would need to test).  They just either freeze while playing the audio fine, or it plays 1 out of every 10-15 frames. Other than that, the side-loaded Android apk is worlds better than the bastardized Zidoo app.  Thank you for even considering.

Our main android app is Zidoo compatible and we are constantly working on improving it. We don't really want to get into device-specific apps.

[audiom3 11]

6 minutes ago, Luke said:

Our main android app is Zidoo compatible and we are constantly working on improving it. We don't really want to get into device-specific apps.

No worries, Luke.  Was just a hope that I had.  Their player plain sucks but it will handle DV Profile 7.6 and Dolby Atmos.  So I just enable external players for those movies or shows and then turn it off for 1080p or lower rez stuff.  The strange thing is the SL'd emby app (AndroidTV I believe as Android will just freeze) will transcode DV 7.6 to HDR, but it will also transcode Lossless Atmos down to AC3 5.1 on the same titles.  I could certainly live with HDR but not losing Lossless Atmos at the same time.  No clue why that is...  Ah well.  Thanks anyway!