Password reset

[Gerry941 3]

I and my wife have spent the last hour trying to reset my password. We have fulfilled all the necessary requirements yet still I'm unable to sign into my account. At one time the message was " Do you want to translate from Russian into English?

I'll  try again tomorrow but at the moment I just want the last 2 hours back!!

Is there a problem somewhere? Please don't say we are both inept. 

[Luke 42077]

HI there, what exactly happens when you try to reset your password?

[Gerry941 3]

Thank you for taking an interest

The response is -  " invalid user name or password". While I can understand the occasional mistake - but two of us & using a variety of  valid passwords and then constantly resetting them strikes me as "as a bit odd".

I've been user of Emby for many years but have never met this problem with Emby before.

[ebr 16169]

Hi.  Exactly what password are you trying to reset?  You are logged in here and that would be the same credentials as Emby Connect if that's what you are trying to do.

[Gerry941 3]

11 hours ago, ebr said:

Hi.  Exactly what password are you trying to reset?  You are logged in here and that would be the same credentials as Emby Connect if that's what you are trying to do.

We're  trying to log in and use Emby  in a response to the selecting the wanted  server from a variety of possible servers which no longer in use e,g laptop and an old PC. In the displayed  menu there are a numerous of servers offered. The only addition is my son's  DS418PLAY recently  added and called "Miserver". I'm  not selecting that but my own labelled .).o matter what  password I choose to use.

I then select DS418PLAY and am asked to create a password. It is from this pont onward I am met with failure  despite  ensuring  we ( wife & I) adhere  to the password  requirements 

The problem  originated when I connected  my son's DS418PLAY into the router. This entailed me moving my own DS418PLAY's  ethernet cable  to another port on the router. 

My  DS 418 server contains important  documents, all my music and home -made family videos. 

Any suggestions  would welcome as you've  helped  in past Nothing  has really  changed  since then - other than I'm  a lot older and senility  is not far off!

[Luke 42077]

On 11/12/2024 at 2:43 PM, Gerry941 said:

Thank you for taking an interestThe response is -  " invalid user name or password".

Hi, this is what happens when you try to login, but what exactly happens when you try to go through the reset password process?

[Luke 42077]

Quote

We're  trying to log in and use Emby  in a response to the selecting the wanted  server from a variety of possible servers which no longer in use e,g laptop and an old PC. In the displayed  menu there are a numerous of servers offered.

By the way you can right click on any of these old servers and use the menu to remove them. That will help declutter the screen for you so that won't have to see them anymore.

[Gerry941 3]

Thank you I've  now removed the redundant  servers using the suggested  method.

But I'm  still unable to sign in. As is common many services Emby  requires a password  and as I've  been using Emby for many years ( it really  is excellent) I've forgotten  the password. 

While it offers a password  retrieval  I'm  afraid  it is not helpful  in that the instruction file has been  sent to my server- a DS418PLAY.

Believe  me for the uninitiated  this is a nightmare to negotiate!! Try as I might I have no idea where the instruction file might be, there so many files and sections it could be anywhere,

As such I still  can't  access Emby. Any ideas?

[Gerry941 3]

Problem solved - by son;  he is in Nicaragua  but clearly has more nous than me! What he has done ( even remotely!) I don't  know but it's given  me access