App forgets server configuration on update?

[Chiefmas 40]

Has anyone else seen this? One of my users says that when the app updates on any of their Apple devices (Ipad, iPhone, Apple TVs) it forgets not just the user login, but the entire server configuration. They have to go through the whole setup like it's a first time installation on that device.

Is this something that anyone else has seen/is there a fix for it?

Thanks!

 

[Luke 42077]

HI, no, that's not normal. I wonder if their app data is getting cleared by the system for some reason?

[Chiefmas 40]

6 hours ago, Luke said:

HI, no, that's not normal. I wonder if their app data is getting cleared by the system for some reason?

Ok! Are there any settings that we should check? I can't think of any off the top of my head that would do it, but I'm not much of an Apple person.

Have there been any other instances of this with a workaround/fix?

Thank you!

 

[Luke 42077]

HI, has this happened again?

[Chiefmas 40]

On 11/10/2024 at 7:03 PM, Luke said:

HI, has this happened again?

I'll check with folks- has there been a client update recently? Since it's tied to something external to our control as users of Emby, it's not like there's a simple way we can easily repeat the process to verify the problem.

 

[Luke 42077]

On 11/16/2024 at 4:01 PM, Chiefmas said:

I'll check with folks- has there been a client update recently? Since it's tied to something external to our control as users of Emby, it's not like there's a simple way we can easily repeat the process to verify the problem.

 

iOS updates, but in general I was just curious. Thanks.