Certain videos killing the sound

[chowbok 132]

This is a weird problem, Certain videos I play start without audio, and they also kill audio on the Fire TV completely. Once I've played one of these videos, there's no sound even in the other apps or on the home screen. I have to restart the Fire stick completely to get sound back. This happens both in the Fire TV app and the Android app.

Any thoughts? I'm attaching my server log. I enabled debug mode in the app, but I don't see the option to send client logs.

embyserver.zip

[ebr 16169]

Hi.  I vaguely remember this issue from a long long time ago but don't recall the solution.  Is this an older device?  Exactly how is it connected?  What is the audio codec of the item that starts the issue?

[Luke 42077]

@chowbok?

[chowbok 132]

It is an older model, connected on my LAN through wifi. The audio is AC-3, mono, constant 192kb bitrate.

[Luke 42077]

14 hours ago, chowbok said:

It is an older model, connected on my LAN through wifi. The audio is AC-3, mono, constant 192kb bitrate.

Hi.  Can you try searching for our standard android app (Just "Emby" on Amazon and "Emby for Android on Google) on the same device's app store and see how that compares?

Thanks.

 

[ebr 16169]

15 hours ago, chowbok said:

The audio is AC-3, mono

Okay, yeah, I think that was the key last time too...

Please try the standard app as an update to Exo may help.

[Luke 42077]

@chowbokhas this helped?

[chowbok 132]

I'll have to get back to you on this, sorry. I swapped out the fire stick for now. I'll revisit later.