Media not displaying - Synology DSM 7.2.2

[dandangerous 1]

New user here, installed Emby on my DS720+, I believe I have followed the instructions completely, but cannot get my media to display. What's weird is I can see the videos in the library thumbnail.

And the logs show the files are being read:

2024-10-25 01:26:18.051 Info QuickSingleImageExtractor: ProcessRun 'quick-extract-image' Execute: /var/packages/EmbyServer/target/bin/ffmpeg -skip_list 101 -f mp4 -threads 1 -i file:"/volume1/video/Sony Analog Video Camera/2007-05-01 Tape 8 05.07.mp4" -an -sn -update 1 -vf "thumbnail=24" -vsync 0 -f image2 "/var/packages/EmbyServer/var/cache/temp/6fe81519-e083-4a06-af62-2de31d3c0e1b.jpg"
2024-10-25 01:26:18.536 Info QuickSingleImageExtractor: ProcessRun 'quick-extract-image' Process exited with code 0 - Succeeded

When I go to Home, I get nothing.

I've confirmed the permissions are correct according to the various articles with Emby set as a Read/Write System Internal User for the main Share (video, in this case) and confirmed that permission carried through to the sub folders.

Things I've tried:

• Videos in the main folder (and added a new library pointing directly to that /volume1/video folder) with no luck
• Different types of files: older MP4s (H.264), newer MP4s (H.265), MPG, JPG, etc. All in their own folder, deleting and remapping the library each time. (all with a very small number of files)
• Library type as Mixed Content instead of Home Video & Photo
• Restarting the NAS
• Deleting Emby, restarting NAS, Reinstalling Emby, restarting NAS (note that the settings and cache and everything were retained, not sure how to easily do a complete removal except SSH in and delete the folders?)
• Removing folder permissions, saving, then reassigning folder permissions and saving
• Confirmed ports are open on the Synology firewall (8096, 8920) and mapped on my router
• Tried accessing from a different browser: Firefox, Chrome, Firefox Private, all extensions off etc, also a different computer, and from my phone on the local network through the Emby App

I'm on a DS720+ with the latest DSM 7.2.2-72806 and Emby 4.8.10.0-724081000. Note that I started on 4.8.8.0 and then manually upgraded by stopping the server, uninstalling, then manually loading the updated package through the Synology Package Center.

I deleted all my Libraries, cycled the log file, turned on debug, then added a library back in, which is attached. It looks like the files are accessible and being read and recognized with thumbnails being created.

I'm at a loss, any ideas why these would not be showing up on my Home screen (and I've clicked through all the My Media links, etc.).?

 

 

 

embyserver.txt

[Carlo 4560]

Hi,

If you go into the Media Manager menu, does it show your media here?

Edited October 26, 2024 by Carlo

[dandangerous 1]

Is this the Media Manager menu? Getting nothing there or with any of the links under Metadata Manager. Let me know if I'm looking in the wrong places.

[dandangerous 1]

Okay - solved my own problem here. I did a complete uninstall of Emby. For anyone else needing this:

In DSM 7.2.2

• Go to Package Center, stop Emby
• Uninstall Emby
• Go to Control Panel > Shared Folders and remove Emby permissions for the folders you assigned under System Internal Users
• Go to Users & Groups, enable Admin (which Synology recommends you keep disabled unless needed), assign a new password (because I always forget it...)
• Go to Terminal & SNMP, enable SSH on port 22
• Go to Security > Firewall > Edit rules and enable Encrypted Terminal Service on port 22

Then in your preferred SSH program (I used Terminal)

• Remote in using your device IP

ssh admin@XXX.XXX.X.XXX

• Find the Emby directory

cd /volume1/@appdata

• View the directory

ls

• You should see EmbyServer in the list
• Elevate your permissions and delete this directory

sudo rm -r EmbyServer

• View the folder list again and validate EmbyServer has been deleted

ls

• Logout from SSH

logout

Back In DSM 7.2.2

• Restart by clicking the user icon in the upper right
  • Needed? Not sure, but a restart is always a good way for clearing those lingering things in memory, so why not.
• After restarting, undo the SSH
  • Go to Users & Groups, disable Admin
  • Go to Terminal & SNMP, disable SSH
  • Go to Security > Firewall > Edit rules and uncheck Encrypted Terminal Service
• Reinstall Emby
  • I used "Manual Install" to upload the latest from Emby (currently 4.8.10)
• Follow the regular Synology install guide, including adding Emby Read/Write permissions for the folders you want to use under System Internal Users, setup a user, add your folders to Emby interface, etc.

Success!

My media is now showing up! Hooray!

 

[Luke 42077]

Hi, thanks for following up !