Apple TV Client Constant Crashes and errors v.1.9.0

[SamES 1056]

11 hours ago, Grocerybill said:

Nope.  Uninstall /restart/ reinstall still has the problem. Just highlighting the guide option from the menu bar causes it to crash. 

Thanks.  I can't see any obvious issues and I can't reproduce it.

Is your server setup to allow remote access?  If it is and you want to, you can create a limited account for me with guide access and send me the details via PM and I can try and debug it remotely.  It might be the only way we can resolve this one.

[Grocerybill 5]

Will do.  I’ll try to get it done tonight. 

[Grocerybill 5]

@DarkStar1977my issue was a result of the apple tv itself. i had to reset my Apple TV to get it clear out whatever was wrong and now everything seems to be working properly. It’s a pain but, if you’re still having issues it could be a solution for you. 

[DarkStar1977 119]

@Grocerybillthanks for sharing, but it's so strange.

Apple OS (iOS, iPadOS, TVOS) is built on applications self-containarized, this means every application is isolated from the OS and other applications, it's in it's own container.

This design is for security reasons, to avoid that a malicious application can get information from other applications and the OS itself, unless your Apple TV is jailbroken, removing the application (emby in this case), will erase all the data related to emby in your Apple TV.

So removing and reinstalling emby must solve the issues the same way you did it by reseting your AppleTV, without all the headaches related to reinstall all other applications and reconfigure it.

I have deployed on my AppleTV Infuse Pro, and this even accessing the emby server as multimedia provider does not has any of the mentioned issues.

I will not reset my AppleTV having to reinstall the +20 applications I have having to configure all them just for making a test, that by the design of Apple TV OS has no sense to do.

For the record, I've tried to remove and reinstall emby and the issues persist, something from 1.8.8. version is causing this malfunction that is not present in Infuse.

 

[SamES 1056]

30 minutes ago, DarkStar1977 said:

For the record, I've tried to remove and reinstall emby and the issues persist, something from 1.8.8. version is causing this malfunction that is not present in Infuse.

 

Have you tried the most recent version, does this still occur?

[Grocerybill 5]

@DarkStar1977i thought the same thing but uninstalling/reinstalling didn’t fix it. I think there is something in the settings or a repository like cache that persists. I’d bet there is something related to data access that doesn’t get configured correctly and remains even if the app is removed. For example it remembered my server so I didn’t have to locate it when I reinstalled so it was remembering something. 

[DarkStar1977 119]

On 1/19/2025 at 11:01 PM, SamES said:

Have you tried the most recent version, does this still occur?

Yes, the crashes are pesistent since version 1.8.8 to the latest version published.

[SamES 1056]

11 minutes ago, DarkStar1977 said:

Yes, the crashes are pesistent since version 1.8.8 to the latest version published.

If you haven't already, I would fully uninstall the app, power of the ATV for a few minutes and reinstall.  As far as I'm aware, not one else is seeing these crashes in the current version.  Are you also on the latest tvOS version?

[DarkStar1977 119]

On 1/25/2025 at 10:01 PM, SamES said:

If you haven't already, I would fully uninstall the app, power of the ATV for a few minutes and reinstall.  As far as I'm aware, not one else is seeing these crashes in the current version.  Are you also on the latest tvOS version?

Yes to both and the synthoms are still present. I've tried to uninstall emby, reboot apple TV to clear cache, reinstall it several times, in each new version since 1.8.8. and the issues persist ...

[Grocerybill 5]

Have you reset the Apple TV?  Nothing I did worked until I did that. No issues since. 

[Luke 42077]

HI, please try Emby for Apple TV 1.9.5 and let us know how things compare. Thanks !

[DarkStar1977 119]

Still having the same issues.

I must say after a week that are less frequent but still happening

Hope this helps.