Playback Error - No compatible streams are currently available.

[feltonquin 10]

Today I am seeing a playback error "No compatible streams" from multiple devices. 

The devices include MacOS MacBook (web browser) and an older iPad with the Emby app from the App Store installed.

Normally my system works great so I am curious about these new errors. One thing to note: I did upgrade 2 of the 4 drives in my Synology NAS recently.

Example logs attached with debug mode.

 

 

 

 

embyserver-4.txt ffmpeg-transcode-f2f1b959-24a7-4802-b8d0-30e8a20b1156_1.txt ffmpeg-transcode-85b9d094-b566-4a72-94db-5997efaf13bd_1.txt

[Luke 42077]

Hi, have you run a library scan since upgrading the drives?

[feltonquin 10]

I did a rescan under Library > Scan Library Files

Then tested the iPad and still get playback error. New log files attached.

(Other devices, laptop and iOS app, seem to work fine today... maybe just the old iPad is the issue.)   

embyserver.txt hardware_detection-63864661761.txt embyserver-63864661695.txt

Edited October 16, 2024 by feltonquin

[Luke 42077]

Hi, we're looking into this. Thanks for reporting.

[feltonquin 10]

Thank you.  The web browser stream works on iPad.  So just the iOS app that has the error.  I'm happy to provide more logs if it helps.  Emby is great.