Real time monitoring not working

[wakeboarder141 40]

I have been fighting this for years.  We previously had done some troubleshooting here, but it never led to a resolution:

I have tried deleting the libraries and recreating, made sure real time monitoring is enabled, plus lots of other things I am forgetting right now.  My system is split up over 3 Synology NAS on the same network.  My main NAS runs Emby and media files are located on all 3.  I will attach the current log which, during this time frame, I have added TV shows as well as new episodes of existing shows without a library update occurring.  I can manually trigger a library update which works, but it doesn't work automatically at all.

embyserver.txt

[Carlo 4560]

Hi,

You probably need to adjust the number of inotify instances that Synology uses.  Please check out this tutorial.

 

[wakeboarder141 40]

2 minutes ago, Carlo said:

Hi,

You probably need to adjust the number of inotify instances that Synology uses.  Please check out this tutorial.

It seems like that was part of what we went through a few years ago and I never got it to help.  I will go through these steps and try again.

[FrostByte 5392]

I don't see any Inotify errors in this log.  The log from your other post had inotify errors which needed fixing first.

However, this log seems to indicate that Emby is watching several folders.  So, probably another issue.

2024-10-10 07:29:41.620 Info LibraryMonitor: Watching directory with new FileSystemWatcher for /volume1/Jarvis/Jarvis/TV Shows/4K TV for item 1195881
2024-10-10 07:29:42.431 Info LibraryMonitor: Watching directory with new FileSystemWatcher for /volume1/Jarvis/Jarvis/TV Shows/DVR for item 1195879
2024-10-10 07:30:09.486 Info LibraryMonitor: Watching directory with new FileSystemWatcher for /volume1/Jarvis/Jarvis/TV Shows/TV for item 1195880
2024-10-10 07:30:09.487 Info LibraryMonitor: Watching directory with new FileSystemWatcher for /volume1/Skynet/Comedy for item 1195877
2024-10-10 07:30:09.492 Info LibraryMonitor: Watching directory with new FileSystemWatcher for /volume1/Skynet/Movies/4K Movies for item 1195878
2024-10-10 07:30:09.494 Info LibraryMonitor: Watching directory with new FileSystemWatcher for /volume1/Skynet/Workout for item 1195882
2024-10-10 07:30:09.525 Info LibraryMonitor: Watching directory with new FileSystemWatcher for /volume1/ZeroDawn/ZeroDawn/Christmas/Christmas Movies 1080P for item 1258871
2024-10-10 07:30:09.534 Info LibraryMonitor: Watching directory with new FileSystemWatcher for /volume1/ZeroDawn/ZeroDawn/Christmas/Christmas Movies 4K for item 1259098
2024-10-10 07:30:09.544 Info LibraryMonitor: Watching directory with new FileSystemWatcher for /volume1/ZeroDawn/ZeroDawn/Christmas/Christmas Movies Duplicates for item 1259059
2024-10-10 07:30:09.637 Info LibraryMonitor: Watching directory with new FileSystemWatcher for /volume1/ZeroDawn/ZeroDawn/Kid Movies for item 1252516
2024-10-10 07:30:12.287 Info LibraryMonitor: Watching directory with new FileSystemWatcher for /volume1/ZeroDawn/ZeroDawn/Kid TV for item 1252940

 

At what time during this log did you copy something new to a watched folder?

[wakeboarder141 40]

1 hour ago, Carlo said:

You probably need to adjust the number of inotify instances that Synology uses.  Please check out this tutorial.

I ran through the tutorial as described and rebooted the server.  I still have not seen an update run.

embyserver.txt

[FrostByte 5392]

Did you copy something new to one of your watched folders after rebooting?  At what time in the log?  I'm not seeing it for some reason.

[wakeboarder141 40]

3 minutes ago, FrostByte said:

Did you copy something new to one of your watched folders after rebooting?  At what time in the log?  I'm not seeing it for some reason.

There were new movies added at 7:41 and 7:45, and new TV episodes added at 8:06.

Edited October 10, 2024 by wakeboarder141

[FrostByte 5392]

Also, can you run these two commands in either Putty, or Terminal and tell us what it comes back with?   

cat /proc/sys/fs/inotify/max_user_instances
cat /proc/sys/fs/inotify/max_user_watches

 

[FrostByte 5392]

1 minute ago, wakeboarder141 said:

There were new movies added at 7:41 and 7:45, and new TV episodes added at 8:06.

I believe this log starts at 10:22 and ends at 12:19 though.  If it errors, that's it.  The new file flag is no longer set. 

[FrostByte 5392]

Nm, I see those times in your OP.

2024-10-10 07:41:43.398 Info LibraryMonitor: 4K Movies (/volume1/Skynet/Movies/4K Movies) will be refreshed.

 

Edited October 10, 2024 by FrostByte

[wakeboarder141 40]

44 minutes ago, FrostByte said:

Also, can you run these two commands in either Putty, or Terminal and tell us what it comes back with?   

cat /proc/sys/fs/inotify/max_user_instances
cat /proc/sys/fs/inotify/max_user_watches

 

1048576 and 4069

[FrostByte 5392]

17 minutes ago, wakeboarder141 said:

1048576 and 4069

Okay, that confirms what you did worked.  I don't believe the issue is Inotify any longer and you're no longer getting Inotify errors.  

@Carlodo you see anything else in the log which may indicate why RTM is still not working.

[Happy2Play 9780]

Probably need to enable debug logging for more info.  And what was added?

As it is adding this

2024-10-10 07:45:51.740 Info MediaProbeManager: ProcessRun 'ffprobe' Execute: /var/packages/EmbyServer/target/bin/ffprobe -i file:"/volume1/Skynet/Movies/4K Movies/Harold.and.the.Purple.Crayon.2024.Hybrid.2160p.WEB-DL.DV.HDR.DDP5.1.H265-AOC.mkv" -threads 0 -v info -print_format json -show_streams -show_chapters -show_format -show_data

2024-10-10 07:45:52.356 Info TheMovieDb: MovieDbProvider: Finding id for item: Harold.and.the.Purple.Crayon

 

[wakeboarder141 40]

11 minutes ago, Happy2Play said:

Probably need to enable debug logging for more info.  And what was added?

As it is adding this

2024-10-10 07:45:51.740 Info MediaProbeManager: ProcessRun 'ffprobe' Execute: /var/packages/EmbyServer/target/bin/ffprobe -i file:"/volume1/Skynet/Movies/4K Movies/Harold.and.the.Purple.Crayon.2024.Hybrid.2160p.WEB-DL.DV.HDR.DDP5.1.H265-AOC.mkv" -threads 0 -v info -print_format json -show_streams -show_chapters -show_format -show_data

2024-10-10 07:45:52.356 Info TheMovieDb: MovieDbProvider: Finding id for item: Harold.and.the.Purple.Crayon

 

There were also movies added at 8:02 and 8:07.  I will enabled debug logging and get a new log.

[wakeboarder141 40]

2 hours ago, Happy2Play said:

Probably need to enable debug logging for more info.  And what was added?

I added a movie at 3:47 and a TV show at 3:53.

embyserver.txt

[Carlo 4560]

What movie and show did you add?

[FrostByte 5392]

Also, if you could give us the full path/folder you added them to.  

[wakeboarder141 40]

1 hour ago, Carlo said:

What movie and show did you add?

1 hour ago, FrostByte said:

Also, if you could give us the full path/folder you added them to.  

\\Jarvis\Jarvis\TV Shows\TV\Slow Horses (2022)\Slow.Horses.S01.1080p.DDP5.1.H.264

\\Jarvis\Jarvis\Movies\1080p Movies\Hellboy.The.Crooked.Man.2024.1080p.DDP5.1.H.264.mkv

[Carlo 4560]

I don't see either of these in the log.

Can you check the permissions on the files/folders you added?
It's possible Emby Server doesn't have access to them.

Carlo

[wakeboarder141 40]

7 minutes ago, Carlo said:

I don't see either of these in the log.

Can you check the permissions on the files/folders you added?
It's possible Emby Server doesn't have access to them.

Carlo

Could you direct me as to what would be appropriate permission settings and how to check those?  FYI, both of the folders in this test are on a different NAS then the one running Emby Server.

[wakeboarder141 40]

Also, if I manually run a library update it does update from all of these folders correctly.

[Luke 42077]

Is the media stored on the NAS?

[wakeboarder141 40]

8 hours ago, Luke said:

Is the media stored on the NAS?

Yes, I have media stored on all 3 NAS.  Emby runs on Skynet.

Edited October 11, 2024 by wakeboarder141

[Carlo 4560]

Have you seen this?
https://emby.media/support/articles/Synology-Set-Permissions.html

[wakeboarder141 40]

1 hour ago, Carlo said:

Have you seen this?
https://emby.media/support/articles/Synology-Set-Permissions.html

I had not.  Thank you.  I went through the instructions and found that both of my secondary NAS were missing the emby system internal user.  I installed Emby on those NAS which created the user.  I double-checked that all of my media folders now give read and write access to that user.  I added another TV show at 1:30 to test but it has not updated yet.

embyserver.txt