Title will not fast forward or skip chapters

[podonnell 47]

One of my titles does not allow me to fast forward or choose the chapter. Doing so just results in nothing happening.

I have three devices: A SHIELD, and LG C3, and an LG G3.
Oddly, the issue only happens on the G3.

What information can I provide about the title or from logs that can help identify why this is happening on the G3?

Thanks!

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[podonnell 47]

 

Here is the embyserver log from the play session I just tested.

Started movie, attempted to fast forward and rewind -- the timing bar does move but the video does not.
Clicking chapters as well does nothing.

thing no fast forward or chapter.txt

Edited October 11, 2024 by podonnell

[visproduction 315]

Try a test demo video that has all the metadata correct and a valid timeline.  Also I see that perhaps h.264 inside .mkv is not supported on some LG TV's.  What is the video codec for your test file.  If you have a mp4 file, maybe you should test with video as h.264.  When you test with a .mkv video, then use h.265.  I am guessing some older LG TV's just doesn't like mixing codecs with some video wrapper types.  Your .mp4 media might be wrapped inside .mkv to allow a lot of multiple subtitles.  That's another weak point, that I don't think TV's like to deal with that combination.  These are just guesses.  You did not include details or an example video.

Just find online demo test videos, otherwise you might be running around in circles trying to fix something in your TV settings or thinking it's an Emby issue, when it's your media that has problems.  Also playing back on a 3rd party video player is not a good test.  VLC and others will fix things on the fly.  Playback to TV or browsers are not so forgiving.

Hope that helps.
https://www.lg.com/us/support/help-library/lg-tv-supported-video-codecs-for-connected-usb-devices--20153095976198

[Luke 42077]

Hi, we’ll take a look at this. Thanks.

[podonnell 47]

This just started happening on every episode in a series that I started. It also appears to once again be limited to my internal LG G3 Emby having the issue. SHIELD on the same TV works just fine.

The skip intro button as well as any attempts to fast forward or rewind do not work at all.

 

[Luke 42077]

Hi, we’ll take a look at it. Thanks for reporting.

[ikatsuke 1]

Just to add to this topic I am having the same thing, if more logs are required let me know 

file.txt

[Luke 42077]

Hi, we are looking into this. Thanks.