Some MKV movies won't play

[mad-max 2]

Hello,

I'll try it again here.
Unfortunately I don't receive any response in the German area.

With the Android TV app I always have the problem that some MKV files cannot be played.
Playback in the browser on the PC works without any problems.

It also works in the Android TV app when I use an external player.
It doesn't work with the internal player of the Emby Android app.

Is the problem known?

App and Server are on the latest version.

Thanks for your help...

 

[ebr 16169]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[mad-max 2]

OK. Thanks.

Here is the information from the emby server log.
Error messages do not appear in the app.

 

embyserver.txt

[ebr 16169]

Hi.  Please provide information on exactly what you did and when and what happened.  Additionally, can you please reproduce the issue and then follow the instructions to send a log from the app?