Updated to 10.0.47 and now all users are "restricted"

[jluce50 122]

Emby for Kodi auto updated to 10.0.47 yesterday (running Kodi 20.2). It triggered a database reset during which Kodi crashed so now I have to go through the setup process again. When I select my server and try to log in as my user it tells me "Your access to Emby is restricted". It's the same for any user I try. Nothing has changed on the Emby side. Trying to sign in with Emby Connect gives me the same error. Does anyone have any idea what's going on?

I believe this is the relevant section of the log:

2024-10-07 09:22:14.714 T:596      info <general>: EMBY.emby.emby: Skip Emby server connection test: ManualAddress
2024-10-07 09:22:14.727 T:596      info <general>: EMBY.emby.emby: Server version: 4.8.10.0
2024-10-07 09:22:14.740 T:596     error <general>: EMBY.emby.http: [ Statuscode ] 404
2024-10-07 09:22:14.814 T:640      info <general>: Skipped 2 duplicate messages..
2024-10-07 09:22:14.814 T:640      info <general>: Loading skin file: C:\Users\xxxx\AppData\Roaming\Kodi\addons\plugin.service.emby-next-gen\resources\skins\default\1080i\script-emby-connect-users.xml, load type: LOAD_ON_GUI_INIT
2024-10-07 09:22:14.817 T:640     error <general>: Control 155 in window 13004 has been asked to focus, but it can't
2024-10-07 09:22:16.395 T:596      info <general>: EMBY.dialogs.userconnect: User Id selected: 06a7bf6c088d4ccfa1bd2ce97d9ab948
2024-10-07 09:22:16.464 T:640      info <general>: Loading skin file: C:\Users\xxxx\AppData\Roaming\Kodi\addons\plugin.service.emby-next-gen\resources\skins\default\1080i\script-emby-connect-login-manual.xml, load type: LOAD_ON_GUI_INIT
2024-10-07 09:22:20.168 T:596      info <general>: EMBY.emby.emby: Login to server
2024-10-07 09:22:20.171 T:596     error <general>: EMBY.emby.http: Request unauthorized 401 / MAIN
2024-10-07 09:22:20.198 T:640      info <general>: Loading skin file: C:\Users\xxxx\AppData\Roaming\Kodi\addons\plugin.service.emby-next-gen\resources\skins\default\1080i\script-emby-connect-server.xml, load type: LOAD_ON_GUI_INIT
2024-10-07 09:22:27.743 T:10984    info <general>: CActiveAESink::OpenSink - initialize sink

 

[quickmic 1703]

13 hours ago, jluce50 said:

Emby for Kodi auto updated to 10.0.47 yesterday (running Kodi 20.2). It triggered a database reset during which Kodi crashed so now I have to go through the setup process again. When I select my server and try to log in as my user it tells me "Your access to Emby is restricted". It's the same for any user I try. Nothing has changed on the Emby side. Trying to sign in with Emby Connect gives me the same error. Does anyone have any idea what's going on?

I believe this is the relevant section of the log:

2024-10-07 09:22:14.714 T:596      info <general>: EMBY.emby.emby: Skip Emby server connection test: ManualAddress
2024-10-07 09:22:14.727 T:596      info <general>: EMBY.emby.emby: Server version: 4.8.10.0
2024-10-07 09:22:14.740 T:596     error <general>: EMBY.emby.http: [ Statuscode ] 404
2024-10-07 09:22:14.814 T:640      info <general>: Skipped 2 duplicate messages..
2024-10-07 09:22:14.814 T:640      info <general>: Loading skin file: C:\Users\xxxx\AppData\Roaming\Kodi\addons\plugin.service.emby-next-gen\resources\skins\default\1080i\script-emby-connect-users.xml, load type: LOAD_ON_GUI_INIT
2024-10-07 09:22:14.817 T:640     error <general>: Control 155 in window 13004 has been asked to focus, but it can't
2024-10-07 09:22:16.395 T:596      info <general>: EMBY.dialogs.userconnect: User Id selected: 06a7bf6c088d4ccfa1bd2ce97d9ab948
2024-10-07 09:22:16.464 T:640      info <general>: Loading skin file: C:\Users\xxxx\AppData\Roaming\Kodi\addons\plugin.service.emby-next-gen\resources\skins\default\1080i\script-emby-connect-login-manual.xml, load type: LOAD_ON_GUI_INIT
2024-10-07 09:22:20.168 T:596      info <general>: EMBY.emby.emby: Login to server
2024-10-07 09:22:20.171 T:596     error <general>: EMBY.emby.http: Request unauthorized 401 / MAIN
2024-10-07 09:22:20.198 T:640      info <general>: Loading skin file: C:\Users\xxxx\AppData\Roaming\Kodi\addons\plugin.service.emby-next-gen\resources\skins\default\1080i\script-emby-connect-server.xml, load type: LOAD_ON_GUI_INIT
2024-10-07 09:22:27.743 T:10984    info <general>: CActiveAESink::OpenSink - initialize sink

 

Well, it's normal that you need to re-login. What's not normal, that your access is restricted. Do you login with password or autologin (config on Emby server)? Is it an admin (Emby) account you use? Does the login work on Emby server's WebUI?

Emby server does no longer allow autologin with admin accounts, if you use that.

Edited October 8, 2024 by quickmic

[jluce50 122]

13 hours ago, quickmic said:

Well, it's normal that you need to re-login. What's not normal, that your access is restricted. Do you login with password or autologin (config on Emby server)? Is it an admin (Emby) account you use? Does the login work on Emby server's WebUI?

Emby server does no longer allow autologin with admin accounts, if you use that.

I log in with a password. I tried some non-admin users and I get the same "restricted" error. I even started with a fresh install of Kodi 21.1 and Emby for Kodi 11.x.x. Same thing. Android, WebUI, and Emby Theater all work fine.

[quickmic 1703]

Remove the affected device from "devices" in Emby server's WebUI and try to login again.

[jluce50 122]

2 hours ago, quickmic said:

Remove the affected device from "devices" in Emby server's WebUI and try to login again.

Still getting the same error...

Edit: Actually, I think it worked! I just needed to restart the server for some reason. Thanks!

Edited October 8, 2024 by jluce50

[Tenker 6]

I have the same symptoms ...

As you recommended, I have deleted the PC from the GUI devices.
Logged out of Kode and logged back in.
Unfortunately it does not list any libraries, so you cannot access them (as in the picture).
I back up my Windows OS with Acronis and have an older version with Kodi + Emby 10.0.38 = same problem!

So it remains Emby-Server emby-server-synology7_4.9.0.30_x86_64.spk on my Synology with DSM 7.1.1-42962 Update 6 to blame, because I did the update 2 weeks ago!
Where can I find older versions of emby-server-synology7_4.9.0.**_x86_64.spk ?
Can I uninstall as a trial and then downgrade?

Thanks for your help
Tenker

 

Edited October 9, 2024 by Tenker

[Tenker 6]

I found the server files, but you can't downgrade it 

[quickmic 1703]

Are the libraries accessible for the (Emby) user account you use in the plugin?

[Tenker 6]

Under

http://192.168.0.15:8096/web/index.html#!/home

all visible, with Kodi there is no access to the libraries.

[quickmic 1703]

Does the user have admin permissions? If not, you could try assign admin previlegies.

[Tenker 6]

Yes, the PC user is Admin and therefore has all rights...

Edited October 9, 2024 by Tenker

[quickmic 1703]

Then please send me a debug-log (via PM) when you open the library selection in the plugin.

[Tenker 6]

Do you mean from the Emby server on Synology, when on the PC 
Kodi -> embyforkodi -> Libraries
on the PC?  https://emby.media/support/articles/Log-Files.html

If so, then tomorrow I have to somehow gain access to the ROOT of the DSM and thus to Emby Server data...

[quickmic 1703]

No, I mean debug log from Kodi.

[Tenker 6]

I made several attempts yesterday:
- Made several recovery from backups and found that a 1 year old recovery brought a success.
I was able to retrieve my libraries without any problems.
- then I tried to get the not “working” Kodi to work: uninstalled and reinstalled all 4 Emy plugins = no success.
- Kodi completely uninstalled and reinstalled, everything works.

I don't know where the error was, but it works with the new installation.

Thanks for your help.

Tenker