Server config can't be reached

[tp546 41]

Hi all, it's been a while since I've had to log into my server instance but I tried last week and it gives me the prompt to create a user as though I'm setting up a brand new server. My server is still running and when I log in to the emby app from any of my devices, it shows all my users and everything functions as expected. How can I successfully access my configuration? 

[Carlo 4561]

Hi,

This sounds like the browser is getting tripped up and redirecting to a server config page that is used during initial setup but it's hard to say at this point.
What browser are you using?
Have you tried clearing the browser cache?

Something you could try is switching to an InPrivate or (Edge), Incognito (Chrome), Private Window (Firefox) to see if it does it this way?
You could try a different browser as well.

If using a different browser or "private" browsing and it works correctly, it's very likely to be an old, cached page that's stuck for your Emby Server or similar.  You should be able to clear the browser cache. This could have different names depending on the browser but is called "Clear browsing data now" which you can search for from the settings menu of the browser.

Hope that helps,
Carlo

[tp546 41]

Hi Carlo, 

I'm using Chrome. I tried clearing the cache, using an incognito window and opening in Microsoft edge, but I get the same result everywhere. 

[pwhodges 2012]

Sounds like you have more than one Emby server installation and are accessing different ones.

Paul

[tp546 41]

7 minutes ago, pwhodges said:

Sounds like you have more than one Emby server installation and are accessing different ones.

Paul

I'm about 98 percent sure that's not true. I have one icon in the system tray on the server machine and when I use that to restart the server, it's inaccessible to client devices for a few minutes. 

[Luke 42079]

11 hours ago, tp546 said:

I'm about 98 percent sure that's not true. I have one icon in the system tray on the server machine and when I use that to restart the server, it's inaccessible to client devices for a few minutes. 

Hi, when you use the tray icon to open the web interface, what do you see?

[tp546 41]

2 hours ago, Luke said:

Hi, when you use the tray icon to open the web interface, what do you see?

I get the screen to create a new user like I'm starting a brand new server instance. 

[Happy2Play 9780]

What platform?

But will guess you will have to step through the startupwizard again unless you can get to the system.xml and reset the <IsStartupWizardCompleted>true</IsStartupWizardCompleted> flag with Emby shutdown.

But something is obviously interfering with the existing install.

[tp546 41]

Windows 7. Thanks! I'll try that. 

[Luke 42079]

You can also just step through the wizard quickly without making any changes.

[tp546 41]

2 hours ago, Happy2Play said:

What platform?

But will guess you will have to step through the startupwizard again unless you can get to the system.xml and reset the <IsStartupWizardCompleted>true</IsStartupWizardCompleted> flag with Emby shutdown.

But something is obviously interfering with the existing install.

I want the flag to be set to true, correct? That's already how it's set if that's the case. 

 

When I try to go through the wizard, it asks me to create a new user - what should I be doing there? 

[Happy2Play 9780]

4 hours ago, tp546 said:

I want the flag to be set to true, correct? That's already how it's set if that's the case. 

Not sure how then as only way for the wizard to appear is with it being false.   

 

On 10/6/2024 at 2:27 PM, tp546 said:

My server is still running and when I log in to the emby app from any of my devices, it shows all my users and everything functions as expected.

Since you say it works on other devices, what devices?  Can you login with your admin user and go to Dashboard and click the three dot menu and ensure it is pointing to the same install location you are checking?

 

4 hours ago, tp546 said:

When I try to go through the wizard, it asks me to create a new user - what should I be doing there? 

Personally I would just create a NEW admin user and continue on then once complete delete that new user assuming all was good with previous install as the wizard should bring up all the already configured libraries also.

Edited October 8, 2024 by Happy2Play
typo

[tp546 41]

6 hours ago, Happy2Play said:

44 minutes ago, Happy2Play said:

Not sure how then as only way for the wizard to appear is with it being fails.   

 

Since you say it works on other devices, what devices?  Can you login with your admin user and go to Dashboard and click the three dot menu and ensure it is pointing to the same install location you are checking?

 

Personally I would just create a NEW admin user and continue on then once complete delete that new user assuming all was good with previous install as the wizard should bring up all the already configured libraries also.

I've got it up now - just created a new user and everything seemed to restore itself. Now I just have to confirm I can access remotely. 

 

[Carlo 4561]

On 10/7/2024 at 12:18 AM, tp546 said:

Hi Carlo, 

I'm using Chrome. I tried clearing the cache, using an incognito window and opening in Microsoft edge, but I get the same result everywhere. 

Are you typing in the URL yourself when testing this way?

What URL are you typing in?

[tp546 41]

11 hours ago, Carlo said:

Are you typing in the URL yourself when testing this way?

What URL are you typing in?

I'm just going to the system tray and going to the settings, then copying and pasting that url

[tp546 41]

Can't get emby connect working now. I put my username in under my user settings and it was accepted but I can't connect outside my network. 

[tp546 41]

I see my server in the list, but it won't connect to it. 

[Luke 42079]

7 hours ago, tp546 said:

I see my server in the list, but it won't connect to it. 

Hi, what exactly happens when you try?

[tp546 41]

2 minutes ago, Luke said:

Hi, what exactly happens when you try?

I get this error message 

[Carlo 4561]

19 hours ago, tp546 said:

I'm just going to the system tray and going to the settings, then copying and pasting that url

What is this URL you're copying and pasting?

What happens if you manually type the URL in a browser, like this:

http://IP:Port

For example, if your Emby Server IP is 192.168.0.60 and you're using the standard Emby port of 8096 you would enter

http://192.168.9.60:8096

Does this allow you to login normally?

19 hours ago, tp546 said:

Can't get emby connect working now. I put my username in under my user settings and it was accepted but I can't connect outside my network. 

Are you trying to access your Emby Server from your home network where the Emby Server is?
If so, you don't need to use Emby Connect as you can log in directly using the format above in a browser or by specifying the IP and Port in an Emby client app.

[tp546 41]

On 10/9/2024 at 12:24 PM, Carlo said:

What is this URL you're copying and pasting?

What happens if you manually type the URL in a browser, like this:

http://IP:Port

For example, if your Emby Server IP is 192.168.0.60 and you're using the standard Emby port of 8096 you would enter

http://192.168.9.60:8096

Does this allow you to login normally?

Are you trying to access your Emby Server from your home network where the Emby Server is?
If so, you don't need to use Emby Connect as you can log in directly using the format above in a browser or by specifying the IP and Port in an Emby client app.

Logging in that way works. 

No, I'm trying to test it at home by turning off my wifi and using my cell network but it won't connect. 

 

[pwhodges 2012]

Have you set up the requirements for access from outside your network?

https://emby.media/support/articles/Remote-Setup.html

Paul

[tp546 41]

On 10/9/2024 at 12:24 PM, Carlo said:

What is this URL you're copying and pasting?

What happens if you manually type the URL in a browser, like this:

http://IP:Port

For example, if your Emby Server IP is 192.168.0.60 and you're using the standard Emby port of 8096 you would enter

http://192.168.9.60:8096

Does this allow you to login normally?

Are you trying to access your Emby Server from your home network where the Emby Server is?
If so, you don't need to use Emby Connect as you can log in directly using the format above in a browser or by specifying the IP and Port in an Emby client app.

Logging in that way works. 

No, I'm trying to test it at home by turning off my wifi and using my cell network but it won't connect. 

8 minutes ago, pwhodges said:

Have you set up the requirements for access from outside your network?

https://emby.media/support/articles/Remote-Setup.html

Paul

Yes, I double checked those yesterday. I'll try to add some screenshots from my router and my emby settings in a few minutes 

[Carlo 4561]

5 hours ago, tp546 said:

Logging in that way works. 

No, I'm trying to test it at home by turning off my wifi and using my cell network but it won't connect. 

Yes, I double checked those yesterday. I'll try to add some screenshots from my router and my emby settings in a few minutes 

Make sure to read and check the info under "Verify Public IP and Port" in the above knowledge base article.
It's important to check this to make sure your external IP is available on the Internet and not behind a CG-NAT.