Blank Home screen

[mammt 5]

Hello, I have been using Emby for a while, and it was working fine. However, I recently switched from the Emby Beta to the normal Emby build with the same configuration. I had Emby rebuild the whole library by deleting library.db, library.db-shm, and library.db-wal. After remaking the entire library and scanning it again, the process took around 10-12 hours to complete. However, my Emby home screen is now empty for some reason. I tried accessing it on the web version, iOS version, and smart TV, and it’s empty on all of them.

embyserver.txt

[Abobader 3464]

Hello mammt,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[mammt 5]

forgot to attach a screen showing the empty home screen for reference, here is it.

 

 

Edited October 3, 2024 by mammt

[GrimReaper 4740]

Does your user have permissions to view those libraries (Settings>Users tab in the sidebar>edit desired user>Access tab)? 

Edited October 3, 2024 by GrimReaper

[mammt 5]

31 minutes ago, GrimReaper said:

Does your user have permissions to view those libraries (Settings>Users tab in the sidebar>edit desired user>Access tab)? 

yes,

[ebr 16184]

Hi.  Something is very broken as your log is full of these:

ResourceNotFoundException: Resource not found. Type: LibraryItem, Id: 164764

Probably related to your attempt to move from beta and only replacing the library.db.  There must've been some other components that changed.

I would suggest a full fresh install.

[mammt 5]

Just now, ebr said:

Hi.  Something is very broken as your log is full of these:

ResourceNotFoundException: Resource not found. Type: LibraryItem, Id: 164764

Probably related to your attempt to move from beta and only replacing the library.db.  There must've been some other components that changed.

I would suggest a full fresh install.

what files would i have to backup for user data?

[ebr 16184]

Just now, mammt said:

what files would i have to backup for user data?

That is in the library.db so it was already not backed up.  You would need a backup from the prior release version using our backup plugin.

[mammt 5]

Just now, ebr said:

That is in the library.db so it was already not backed up.  You would need a backup from the prior release version using our backup plugin.

i meant regsitered users along with their password etc, they are still there after i removed library.db

[ebr 16184]

4 minutes ago, mammt said:

i meant regsitered users along with their password etc, they are still there after i removed library.db

Right and that is probably the root of your issue.  You left some databases at the beta version.

Again, to retain anything, you will need a backup from a prior release version using our backup plugin (or a manual method that backed up everything).

[mammt 5]

7 minutes ago, ebr said:

Right and that is probably the root of your issue.  You left some databases at the beta version.

Again, to retain anything, you will need a backup from a prior release version using our backup plugin (or a manual method that backed up everything).

so user list along with their password are stored inside the library.db? so i guess there's no way to backup those then i guess?

[ebr 16184]

Just now, mammt said:

so i guess there's no way to backup those then i guess?

Yes, you can use our backup plugin or backup the entire emby folder manually.

However, this would have to be done with a release version of the server (4.8.x).

Configuration Backup

[mammt 5]

6 minutes ago, ebr said:

Yes, you can use our backup plugin or backup the entire emby folder manually.

However, this would have to be done with a release version of the server (4.8.x).

Configuration Backup

man, i'm asking which file holds the data for registered users along with their password? i only need that i dont want to backup everything

[ebr 16184]

There is a 'users.db' but trying to take only a piece of the puzzle is what has gotten you to where you are now...

We support full backups and full restores through our plugin.

[mammt 5]

5 minutes ago, ebr said:

There is a 'users.db' but trying to take only a piece of the puzzle is what has gotten you to where you are now...

We support full backups and full restores through our plugin.

thanks, now all my users are back and the home screen is showing the movies now

[Carlo 4561]

1 hour ago, mammt said:

thanks, now all my users are back and the home screen is showing the movies now

Hi,

What did you change to get things working again?

Carlo

[mammt 5]

2 hours ago, Carlo said:

Hi,

What did you change to get things working again?

Carlo

i just reinstalled emby and just replaced users.db to get my users back, now my library is scanning again but it's whatever

[Happy2Play 9780]

Yep there were/are permissions issues when adding only the users.db as the library.db usershares table will have issues also.  But toggling Access and Parental Controls on each user corrected the no displayed libraries on Home screen but shows in library setup in my testing.

 

This is one reason there needs to be a reliable way to export and import users on a NEW setup.  But don't think a reliable way can exist with how user permissions exist.

[ebr 16184]

4 minutes ago, mammt said:

and just replaced users.db

I'm not positive it it will be the case, but this could still cause you issues as you've taken databases from two different versions.

[mammt 5]

2 minutes ago, ebr said:

I'm not positive it it will be the case, but this could still cause you issues as you've taken databases from two different versions.

it's working fine for now tried with different users as well, but i will keep you updated.