Stuttering audio and video on my new Microsoft surface laptop 7

[jackthedoc 12]

I recently updated my desktop PC (Windows 11 pro 23h2) with a better video card, an intel CPU etc and it continues to broadcast all my video files to every other device that has an Emby Theatre installed (Apple TV 4K, numerous iOS devices, anIntel i7 NUC) with one exception.

My new Microsoft Surface laptop 7 stutters and jerks on every file that I have presented to it and I have absolutely no idea how to interrogate or correct this. My Google enquiries have not helped at all. 

Is it possible that there is an incompatibility issue between the software and the Surface Laptop’s new dragonfly processor?

Can anyone offer a solution or tell me how to trouble shoot this extremely vexatious issue?

Thanks in advance for your help 

JN

[visproduction 315]

Related? - Seems like others have run into this:
 https://duckduckgo.com/?q=Microsoft+Surface+laptop+7+video+playback+stutters+error&ia=web

[GrimReaper 4740]

9 hours ago, jackthedoc said:

My new Microsoft Surface laptop 7 stutters and jerks on every file that I have presented to it

Which client app (Theater Store, Theater Desktop, Web app)? 

Any type of video file or certain codec in particular (AVC, HEVC...)? 

Do you have active Premiere subscription (HWA yes or no)? 

[Carlo 4561]

Hi,

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

Carlo

[jackthedoc 12]

Apologies for not responding to your posts. I have been laid-low by some antipodean virus; now I am back on my feet and raring to go.

I'll have a look at the duckduckgo URL and return if it doesn't sort things out for me

P.S. It's the Windows Store Emby app that I have on my laptop.

Thanks and regards

JN

[jackthedoc 12]

I changed to the desktop app andffmpeg-remux-026559c0-813a-4167-97d0-af91b0ac2a30_1.txtembyserver.txtffmpeg-remux-f83b632f-37a5-429e-b871-6088bcdd87f0_1.txt many of the problems disappeared, but there are still some bugs...

[Luke 42079]

11 hours ago, jackthedoc said:

I changed to the desktop app andffmpeg-remux-026559c0-813a-4167-97d0-af91b0ac2a30_1.txtembyserver.txtffmpeg-remux-f83b632f-37a5-429e-b871-6088bcdd87f0_1.txt many of the problems disappeared, but there are still some bugs...

Hi, what bugs?

[jackthedoc 12]

Pausing, then starting, then pausing and stopping

[jackthedoc 12]

Did my log files download? I have reposted them just in case they didn't

ffmpeg-remux-f83b632f-37a5-429e-b871-6088bcdd87f0_1.txt embyserver.txt ffmpeg-remux-026559c0-813a-4167-97d0-af91b0ac2a30_1.txt

[Carlo 4561]

It's transcoding because the audio is DTS-HD MA 5.1 and it says your computer doesn't support this format.
Your computer was transcoding the file fast enough that it throttled the encoding. One of the log files showed 33.2x real time speed.

It could be a client issue or a network issue.
Is the server connected to the network using Ethernet?
Was the Surface using WIFI?

Try playing the media again.  This time click the cog icon in the playback screen and select stats for nerds.
Does it show any frame drops?

Try this also:
Exit out of playback, select the AC3 2.0  Director and Writer's Commentary audio track and play it again.
Does it stutter now?

[jackthedoc 12]

Thanks, I will have a look at the output as you have instructed.

Regards

JN

[Luke 42079]

@jackthedocdid you find anything?