Emby Never Resumes

[Srjackbuckles 4]

Hello all,

I have a consistent problems where if for example I have stopped watching an episode or movie part way through and then go back to watching it again, the playback just does not work. I see it in continue watching, the completion percentage looks correct, but it just spins and spins and never plays. If I then close out of it and go back into it then my playback history is removed and it starts from the beginning of the media. I have experienced this behavior across multiple apps including Roku TV, Android TV, IOS, inside of the Firefox browser and on the Windows theater app.

Please advise as to any logs I would need to share in order to shed light on this issue

[Luke 42077]

   @Srjackbuckles

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[Srjackbuckles 4]

I believe this log here was within the time frame

embyserver-63863500762.txt

[Luke 42077]

Hi, was there an ffmpeg log file? Please attach that as well.

Also have you updated to Emby Server 4.8.10? Has that helped?

[Srjackbuckles 4]

I have not updated to 4.8.10 yet, but I have had this happening for a long time, so unless it was specifically addressed in the update, I don't know if that will fix it. I am attaching a few ffmpeg files from a time period where I was experiencing the lack of playback.

ffmpeg-transcode-2d5a4bb5-bca8-4c08-b85b-264f452cfd10_1.txt ffmpeg-transcode-82ac9b7a-2346-4964-af44-35de78959e19_1.txt ffmpeg-transcode-92b7465c-bc35-41ae-a263-2fd85ff5c11a_1.txt ffmpeg-transcode-258a9c35-c1ae-452b-95ae-df2e2da1f6b3_1.txt ffmpeg-transcode-524f5fd8-f035-462c-886c-aa94596b40d6_1.txt

[Srjackbuckles 4]

Here is an ffmpeg log as well as the server log itself from the exact scenario where it will not resume. Happened between 8:55 and 8:56

embyserver.txt ffmpeg-transcode-adf30e24-eb63-446c-9340-94f8cc16614a_1.txt

[Luke 42077]

Hi, we're looking into it. Thanks. As a reminder I would also suggest updating to Emby Server 4.8.10.

[Srjackbuckles 4]

I have updated to 4.8.10 since then and am still having the issue. I have also completely rebuilt the permissions structure for the access to my media, and the Emby user should have full read and write access to every file. I also created another thread with a different issue I am having that might possibly be related. Thanks!

 

[Luke 42077]

OK we’re looking into it. Thanks.

[Srjackbuckles 4]

Here is another instance where I could not resume, with the relevant server and ffmpeg log attached

embyserver(1).txt ffmpeg-transcode-db5e656a-1e24-479a-b86a-dde276979187_1.txt

[Luke 42077]

2 hours ago, Srjackbuckles said:

Here is another instance where I could not resume, with the relevant server and ffmpeg log attached

embyserver(1).txt 582.15 kB · 0 downloads ffmpeg-transcode-db5e656a-1e24-479a-b86a-dde276979187_1.txt 184.2 kB · 0 downloads

Hi, thanks for the update. We're looking into it.