No EPG showing

[mostrow 9]

Would anyone be able to assist me with a problem with my Synology?

I have Emby running and working perfectly on a Windows 10 machine. All live channels and EPG function as expected.

But, I'd like to run Emby on my Synology DS200+. I've installed the latest version, I can reach it and see all the programs, see live streams, etc. BUT there is no EPG data even though I'm using the same URL for EPG as I did on my Windows machine?

I've checked my router and I have the port forwarding rules set up to go to the Synology.

The Synology firewall is turned off.

Any thoughts or help would be appreciated.

 

[Neminem 1518]

Did you set the channels to use the EPG info ?

[mostrow 9]

I didn’t actively set anything under channels individually but I did enter the URL of the EPG source exactly the same as I did on the Windows machine. 
 

what other setting do you think I should look at to confirm?

[Neminem 1518]

I was thinking if you setup channel mapping.

[Carlo 4560]

17 minutes ago, mostrow said:

I didn’t actively set anything under channels individually but I did enter the URL of the EPG source exactly the same as I did on the Windows machine. 
 

what other setting do you think I should look at to confirm?

Hi, try comparing both the tuner and the EPG setups on the Synology version to your current Windows version settings.

Carlo
 

[mostrow 9]

Thanks Carlo. They are identical. I cut and pasted from the same source. Thanks

[Luke 42077]

Hi, I would try refreshing the guide data in emby server and see if that helps. If it doesn't, then please attach the emby server log. Thanks.

[mostrow 9]

unfortunately refresh didn't help. Can someone tell me which log to attach and in what format? Thanks

[Luke 42077]

2 minutes ago, mostrow said:

unfortunately refresh didn't help. Can someone tell me which log to attach and in what format? Thanks

How to Report a Problem

 

[mostrow 9]

Not sure if this is all you need, but here's a pdf of the log.txt file. If you need others, please let me know. There are a lot on today's date. Thx.

embylog.pdf

[mostrow 9]

2 hours ago, Neminem said:

I was thinking if you setup channel mapping.

I looked at my channels and they are already mapped to the correct EPG. But mine is not presently .gz. I can try it with compression and see if it helps.

[Neminem 1518]

I don't see that matters.

When you copy/pasted them.

Are there any empty spaces at the start or ending ?

Seen that happen before.

[Luke 42077]

16 minutes ago, mostrow said:

Not sure if this is all you need, but here's a pdf of the log.txt file. If you need others, please let me know. There are a lot on today's date. Thx.

embylog.pdf 113.37 kB · 2 downloads

Hi, can you please attach the log in the original plain text format? Thanks.

[mostrow 9]

2 minutes ago, mostrow said:

I looked at my channels and they are already mapped to the correct EPG. But mine is not presently .gz. I can try it with compression and see if it helps.

gzip didn't help. Still stuck

[mostrow 9]

2 minutes ago, Neminem said:

I don't see that matters.

When you copy/pasted them.

Are there any empty spaces at the start or ending ?

Seen that happen before.

They're perfect - no extra spaces, text is correct. Exactly the same as the ones that work on my windows machine. Thx.

[mostrow 9]

6 minutes ago, Luke said:

Hi, can you please attach the log in the original plain text format? Thanks.

I don't see how to download in plain text. My option is to open the .txt in a new window. Then I cut and paste into a texteditor and save. It defaults to save as an .rtf file so hopefully this'll work for you. Thanks.

embylog text.rtf

[Carlo 4560]

6 minutes ago, mostrow said:

I don't see how to download in plain text. My option is to open the .txt in a new window. Then I cut and paste into a texteditor and save. It defaults to save as an .rtf file so hopefully this'll work for you. Thanks.

embylog text.rtf 290.71 kB · 0 downloads

Hi,

From the logs menu click on the name of the log file and you will see the download button on the next screen.

Carlo

[mostrow 9]

14 minutes ago, Carlo said:

Hi,

From the logs menu click on the name of the log file and you will see the download button on the next screen.

Carlo

Mine doesn't have a download. Only anonymize log contents and open in a new window. No download option. 

[mostrow 9]

Found it. I had to go directly to a machine with access to the synology (on the same network). Please see attached.

 

embyserver.txt

[Carlo 4560]

Hmm,

Try clicking the 3 dot menu all the way to the right and see if there is a download link.

Carlo

EDIT: We cross posted. Glad you found it.

Edited October 1, 2024 by Carlo

[mostrow 9]

OK so I found this post:

 

 

This was the problem for me as well.  Once I selected other categories and then clicked again on the "All" category, the EPG populated again. 

I'm good now. Please mark as resolved.