newbie

[uawildcats 2]

Hello,

I am new to Emby and just purchased the Premiere version. I have been unable to get the cover art to display for my movies. I have tried several different things in settings, but it remains to show stills of the movies. I am a former Plex user and this was all done automatically (see screenshots below). Please advise. I am pretty green with servers.

Thank you.

 

[Abobader 3464]

Hello uawildcats,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[GrimReaper 4740]

Those appear as screengrabs, potentially indicating either network communication issues or incorrect library setup - hard to tell without logs, though. 

How to Report a Problem

What metadata downloaders/image fetchers have you enabled in your library and in what order? 

[uawildcats 2]

Hi there and thanks for getting back to me. They are screen grabs...one from Emby library and my Plex library. I did import my library previous to paying for the premiere service. Otherwise, the library is there, but not any cover art.

[uawildcats 2]

I believe I have fan art as the 1st fetcher

[Luke 42079]

1 hour ago, uawildcats said:

I believe I have fan art as the 1st fetcher

Hi, can you please show us what exactly is enabled on the library? Thanks.

[uawildcats 2]

Thank you!

[arrbee99 1815]

Might possibly help to show what you have here e.g. -

 

Edited September 29, 2024 by arrbee99

[seanbuff 1318]

33 minutes ago, uawildcats said:

Thank you!

Not quite right, click on the 'Library' tab next to 'Advanced' and then select your Movies library below.

Screenshots from that page would be helpful.

...What @arrbee99said 

Edited September 29, 2024 by seanbuff

[uawildcats 2]

Perfect! I will try that. Thank you

[uawildcats 2]

[Luke 42079]

1 hour ago, arrbee99 said:

Might possibly help to show what you have here e.g. -

 

@uawildcatsyes please show this as well. Thanks.

[uawildcats 2]

[arrbee99 1815]

On that screenshot above, scrolling up from there, do you have Enable Real Time Monitoring ticked ?

Have you tried running through the Library stuff below, probably just Scan Media Library ?

Maybe send a log. Dashboard > three dots > View Server Info

its probably just called 'embyserver'.

 

[uawildcats 2]

I will post later this evening. Much appreciation for all the help/suggestions!