New user; sound on TV playback is delayed by several seconds

[nfsmall 0]

I was using Video Station/DS Video previously, and it worked great. I installed Emby for my new Synology, which doesn't support Video Station, and the sound is delayed on television playback by 1 - 2 seconds. Is there anything I can do to get the same in-sync audio and video playback as DS Video gave me? FWIW, all movies are ripped as mpeg-2, using the Firestick app. I'm desperate to find an app that can playback a movie with sound that's in-sync with the video. This doesn't seem like a difficult thing... any help is much appreciated.

Thanks.

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[nfsmall 0]

This isn't an issue you have solved in the past/ Before I pay for the Emby subscription, I need to know if this can be solved. It's certainly not a network issue. Any recommendations or settings I can check/change?

[Carlo 4560]

Hi @nfsmall

We need the information requested by Luke above to have a look at the log to see information about the playback of the media.

If you could retest this with a particular movie or show/episode, upload the log file and tell us the media played back you did the test with so we can have a look.

Thanks,
Carlo