Cant figure out why getting playback errors

[RyanFisher 0]

embyserver-63862560000.txt

when they try and watch longlegs it wants to trigger a transcode, i tried disabling transcoding to troubleshoot because theres no reason he should need to transcode considering he has the same setup i do at home and i don't need to. logs are enclosed and the attempt was at 22:49

[GrimReaper 4739]

1 minute ago, RyanFisher said:

when they try and watch longlegs it wants to trigger a transcode, i tried disabling transcoding to troubleshoot because

You actually shouldn't disable transcoding for troubleshooting as it can make it just that much harder to actually troubleshoot. 

But never mind that, those sessions are attempting to transcode due to that user having bandwidth limit, either client- or server-side imposed. 

Quote

2024-09-21 22:49:05.208 Info App: User policy for russ. EnablePlaybackRemuxing: False EnableVideoPlaybackTranscoding: False EnableAudioPlaybackTranscoding: True
2024-09-21 22:49:05.209 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 93353055, max bitrate: 79664570
2024-09-21 22:49:05.209 Info App: Bitrate exceeds DirectStream limit: media bitrate: 93353055, max bitrate: 79664570
2024-09-21 22:49:05.212 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 93353055, max bitrate: 79664570
2024-09-21 22:49:05.212 Info App: Bitrate exceeds DirectStream limit: media bitrate: 93353055, max bitrate: 79664570
2024-09-21 22:49:05.215 Info App: Bitrate exceeds DirectPlay limit: media bitrate: 93353055, max bitrate: 79664570
2024-09-21 22:49:05.215 Info App: Bitrate exceeds DirectStream limit: media bitrate: 93353055, max bitrate: 79664570

If not set by server admin, advise user to check in-app quality setting. 

[Happy2Play 9780]

Must be an insane bitrate to try and direct play remotely as the client looks to be set at 80Mbps.

Info App: Bitrate exceeds DirectPlay limit: media bitrate: 93353055, max bitrate: 79664570

TranscodeReasons=DirectPlayError,ContainerBitrateExceedsLimit,DirectPlayError

But directplayerrors are almost impossible to figure out as the player just doesn't link something with the file.

Not positive if disabling transcoding contributes to the error or not.

Info App: User policy for {USER}. EnablePlaybackRemuxing: False EnableVideoPlaybackTranscoding: False EnableAudioPlaybackTranscoding: True

 

[RyanFisher 0]

bitrate of the file is 93 mbps, but that seems like a strange bitrate limit because he wont have set it himself and my serverside one is 110mbps

[Happy2Play 9780]

1 minute ago, RyanFisher said:

bitrate of the file is 93 mbps, but that seems like a strange bitrate limit because he wont have set it himself and my serverside one is 110mbps

Don't have the client so I have no idea as every client has a different default as would appear the client is set to 80Mbps for playback quality.

But honestly think that high of bitrates across the internet will be hit and miss for most home connections.

[Luke 42077]

@RyanFisherplease let us know if this helps. Thanks.