Server Unavailable

[King_Cronecker 5]

Yesterday the emby app on my Chromecast with Google TV 4k stopped launching my Desktop server. A select server screen comes up instead. When I click on the server an error message comes up saying

"Server Unavailable. The server Desktop cannot be reached. It may no longer be available. Would you like to wake or remove it?" 

I have manually entered the server's address, I have fixed the local IP Address for the Emby Server machine, I opened the port on the firewall and did a virus scan. I have a VPN but not on my router. I do use a VPN. I'm not sure if this is causing any issues. Everything was working fine until yesterday. I was on the brink of getting Premiere until this happened. 

I know there is probably more I could be doing. I'm just getting a bit lost so I thought I would reach out.

Thanks in advance. 

embyserver.txt

[Neminem 1519]

Did you have a windows update ?

Is your network connection set to private ?

Can you reach the server via browser on you server ? (  http:\\127.0.0.1:8086 )

Did you VPN client software update ?

Does it work when VPN software is turned off ?

 

[King_Cronecker 5]

Hi there. I have no Windows update. My network is set to public. I can access the server from a browser on my PC. My VPN is updated. From a browser on my S22 I can access the server. When I go to the emby app on my S22 I get a message saying "The emby server needs to be updated. To download the latest version, please visit etc". As far as I know, everything is updated. I cannot access the server on my Chromecast whether the VPN is on or off. 

[Neminem 1519]

Try setting you server network to private, and see if that helps.

[King_Cronecker 5]

Still nothing. It's such a shame. I hope I don't have to go back to Plex. Thanks for your help. 

[sa2000 674]

54 minutes ago, King_Cronecker said:

"Server Unavailable. The server Desktop cannot be reached. It may no longer be available. Would you like to wake or remove it

what time was the error

I can see the server probably going to sleep / hibernate between 2024-09-16 21:32 and 2024-09-17 09:46

Log extract

 

2024-09-16 21:32:20.767 Info Server: http/1.1 POST http://localhost:8096/emby/Items/6757/PlaybackInfo?UserId=24af8c6679b747bcb842011b3d187bf1&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=200000000&X-Emby-Client=Emby Web&X-Emby-Device-Name=Google Chrome Windows&X-Emby-Device-Id=76cb8e9f-fe07-4646-80d7-3f4d576bdcfa&X-Emby-Client-Version=4.8.8.0&X-Emby-Token=x_secret2_x&X-Emby-Language=en-gb&reqformat=json. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36

2024-09-16 21:32:20.770 Info App: User policy for Christopher. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True

2024-09-16 21:32:20.771 Info Server: http/1.1 Response 200 to ::1. Time: 4ms. POST http://localhost:8096/emby/Items/6757/PlaybackInfo?UserId=24af8c6679b747bcb842011b3d187bf1&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=200000000&X-Emby-Client=Emby Web&X-Emby-Device-Name=Google Chrome Windows&X-Emby-Device-Id=76cb8e9f-fe07-4646-80d7-3f4d576bdcfa&X-Emby-Client-Version=4.8.8.0&X-Emby-Token=x_secret2_x&X-Emby-Language=en-gb&reqformat=json

2024-09-16 21:32:33.264 Info SystemEvents: SystemEvents_PowerModeChanged Suspend
2024-09-17 09:46:51.553 Info SystemEvents: SystemEvents_TimeChanged

probably not relevant - since you have just tried it now!

Edited September 17, 2024 by sa2000

[King_Cronecker 5]

It began yesterday afternoon. Apologies if I haven't provided the right logs. The issues persist so I thought the current logs would be relevant. It's the main PC that I use. Not a NAS setup or anything like that. I put it to sleep over a shutdown mostly. The PC is awake just to be clear. 

[Neminem 1519]

Can you try turning off IPv6 in your nic.

I have seen that causing trouble.

Edited September 17, 2024 by JayceDK

[King_Cronecker 5]

It doesn't seem to have any effect. I should add that it doesn't seem to take when I try to alter those settings. When I go back into the drop down it says it's automatic like it was before. I'm not sure if that's just how it operates, though. 

[Neminem 1519]

Hmm strange. 

Ok last thing, have you tries rebooting the server ?

Other wise I'm out of ideas.

You could disable it this way too.

Edited September 17, 2024 by JayceDK

[King_Cronecker 5]

I did try rebooting the server. It just endlessly loops saying "it may take a couple of minutes" but remains on the same screen. I'll try it that way, thanks. I'm going to give it a rest and go back and try everything again later if you've run out of suggestions. I hope I can get it sorted eventually. It's such a great media server. I was looking forward to getting Premiere. 

[Neminem 1519]

How about you router, has that been rebooted.

Mine some times act up.

[ebr 16184]

2 hours ago, King_Cronecker said:

My network is set to public

Hi.  Are you sure you changed this to Private?

Have you checked your firewall for rules that could be blocking?

[King_Cronecker 5]

I restarted my router, but the issue remains. I also reinstalled the Emby app on the Chromecast with no result. My network is set to public, but I tried setting it to private for good measure, with no luck. 

I've included a screenshot of the server info. I blurred it because that's what people seem to do. I'm not sure how helpful that makes it though. 

Edit -  When I click on the Remote (WAN) access Chrome says "the website cannot be reached". The IP address looks strange too. I'm not an expert on this. I'm just trying to report what might help you folks. 

Edited September 18, 2024 by King_Cronecker

[Neminem 1519]

That LAN ip looks like its IPv6.

Is your router handing out ipv6 dhcp addresses ?

[King_Cronecker 5]

2 minutes ago, Neminem said:

That LAN ip looks like its IPv6.

Is your router handing out ipv6 dhcp addresses ?

I went into my router settings. This is what the status was. 

[Neminem 1519]

Thats only for your internet access.

You would need to look at DHCP settings for your LAN.

 

[King_Cronecker 5]

Thanks for all your help, everyone. 

I cannot get this working. It's getting to the point where I'm starting to miss my VHS player from the 90s. It's such a shame as I liked what I used of emby so much. I wouldn't have put so much effort into getting something to work unless I loved it. I'll probably be back on again at 3 am to try and sort it out again. I'm sure my poor attempt at resolving this has been a culprit too. 

[King_Cronecker 5]

I don't want to celebrate too early. I've got it going. I installed the latest beta and it started working again. I'm seriously anxious it will flake out on me again. However, after using Plex for the last 30 minutes even if emby doesn't work via the Chromecast app I may use it from my PC. I would like to know if this is wise. I have my main PC hooked up to my TV via HDMI. Is this preferable over remote playing over wifi via my Chromecast? I'm considering upgrading my Chromecast to the new one with the ethernet port. Is this a good investment?