Live TV returning me to guide

[ngdot24 1]

Hello,

When using Emby watching Live TV,  I've noticed that the stream will hard stop at the end of a program. Like on the :30's or top of the hour. Basically when show is marked to end in the guide, the tuning stops. So,  3 hour long episode/film will will happily play for all 3 hours no problem, but at the end of that 3 hour block, it cuts off and drops me back to the channel grid.

When I open the same video stream in VLC in parallel with Emby, it continues to play with no problems while the Emby stream will hard stop at those specific times. 

What can I do to troubleshoot this?

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[ebr 16169]

Hi.  Have you enabled the "Are you still watching" feature in that app?

Which app?

[ngdot24 1]

It happens regardless of the client. 

Android TV stick, Emby Theatre on desktop, Roku--it will always stop at the end of a programming block and return me to the channel grid. This morning I was watching on Roku when it happened. I've attached the server log and ffmpeg log since Live TV likes to transcode on my Rokus. 

embyserver (1).txt ffmpeg-transcode-293eee50-707e-4a7c-8f16-8b9463228675_1.txt

[ebr 16169]

On 9/12/2024 at 8:53 AM, ebr said:

Have you enabled the "Are you still watching" feature in that app?

 

[ngdot24 1]

Play next episode automatically -> Yes

Are you still watching -> No

[ebr 16169]

Can you please reproduce the issue in the Roku app and then follow the instructions to send a log from the app?  Be sure you turn on the debug options and restart the app before reproducing the issue.

Thanks.

 

[speechles 2055]

https://support.roku.com/article/360037927713

This could also be the built-in and enabled by default "Bandwidth Saver" option on the Roku. This will stop streaming if there is no interaction with the remote every 4 hours. This is separate from the "Are you still watching?" feature of Emby which happens at 3 hours. If you want Live TV to stream indefinitely regardless of remote activity disabling both is required.

[bdick0000 1]

Having this same issue.  I use a Roku streambar.  Every day I tune to my local news channel when I wake up, usually around 5:30am.  Everyday live TV stops at 7am when the local news is over and puts me back at the guide. I did have "are you still watching" enabled, I just disabled that.  I also just enabled the debug, so when it happens again, I can send the logs via the menu dropdown.  After I send a log, I'll return to update my post with time, tv show and user.   

[ebr 16169]

1 hour ago, bdick0000 said:

I did have "are you still watching" enabled, I just disabled that. 

Hi.  That was almost certainly why it was stopping.

[bdick0000 1]

That setting appears to have been the issue as I haven't noticed it since.  Thanks!