Playback on iphone and other clients no longer plays - i.e., transcode

[kuebs 6]

Hello all,

I have been using Emby premiere for Windows for a long time now.  I often wind up watching content via my iPhone, or Windows Surface.   Over the last two days suddenly most of my content no longer plays on the phones.

 

I get a Playback Error.   It says that no compatible streams are currently available.    

I have tried multiple content that used to work fine.  And it is also no longer playable on the phones.   I am sure it is some simple setting, but I haven't changed anything, I checked my transcoding settings and it is still set the same.

Any idea how to fix this or to isolate the problem?   Also, I am unsure if this should be in the iPhone client section.  So, I apologize up front, but I suspect this is a server-side setting.

[pwhodges 2012]

3 hours ago, kuebs said:

Any idea how to fix this or to isolate the problem? 

Stage one: follow the procedure linked at the top of the page about reporting such problems:

The key thing is the server logs - they should give information on why the server is choosing to transcode rather than direct play.

Paul

[kuebs 6]

OK, I tried to play 3 files and they failed with playback error and I had one successfully play.   I am attaching the two log files that updated after I tried to play the content.   I hope that these are the correct files.

ffmpeg-directstream-018b0ad9-46b4-4de3-b0ea-bfa0c9847e9c_1.txt embyserver.txt

[kuebs 6]

So, suddenly today, the same content will now play on my iPhone client with no issue.   Something was definitely wrong.  And yes I rebooted both the server and the phone a few times before I even made the posting.   

Does anyone have any idea what happened?

[Luke 42079]

HI, that's really strange. There's nothing obvious here, so please let us know if you run into it again. Thanks.