Emby records an unwatchable ".TS" file

[djones 1]

With a routine scheduled Live-TV recording, every few months Emby will create a recording that is unwatchable on any device or player.  On August 22, Emby recorded the NBC News with Lester Holt at 6:30PM.  With any viewing attempt, this file won't play, just hangs on a black screen, or spinning circle depending on the device or PC.  The file length is 1.7GB, typical for the half-hour show.

Logs attached.  Thanks for the help!

-Don

embyserver.txt

[djones 1]

Also... I don't know if it is relevant but appears my PC (Emby Server) updated the system time at 18:36, soon after the show started recording.  This it did on its own.  Lots of entries in the server log after that happened.

Thanks, -DJ

[TMCsw 249]

That log file is from the 23^rd (00:00 to 01:38) showing ‘The Late show…’ ending and ‘After Midnight..’ being recorded.

Please attach the correct log when the bad recording was made.

But the most common cause of this problem would be a poor OTA signal or a bad IPTV feed.

Edited August 24, 2024 by TMCsw
sp.

[djones 1]

embyserver-63859968000.txtSorry about the wrong log.  Here should be the correct one.

I'd be surprised if it were a poor signal. We receive it quite strong here.

Thanks, -Donembyserver-63859968000.txtembyserver-63859968000.txtembyserver-63859968000.txtembyserver-63859968000.txtembyserver-63859968000.txt

[Happy2Play 9780]

Probably need to see the ffmpeg log also.

2024-08-22 20:48:09.766 Info App: CodecValidation: The color format (Unknown) is not supported)
2024-08-22 20:48:09.766 Info App: CodecValidation: Encoder is not compatible with 'D3d11va' decoders

 

[djones 1]

ffmpeg-transcode-47c68487-9e41-4887-81bf-41ff32c4024f_1.txt

This is the ffmpeg log produced when we first tried to watch the program using the Nvidia Shield.  Later went directly to the server PC and couldn't watch it there either.  Couldn't FF or Rewind to find a better spot, video would never start.

Thanks -Don

[djones 1]

embyserver (1).txt

It just happened again.  Emby appeared to record "NBC news with Lester Holt", and it produced a ".ts" file that cannot be played on any device, including the Emby server PC.  Can't jump forward, etc., just hung screen.

Log is attached, but I find it interesting that the server PC appears to have updated its time setting about 18:38 into the recording.  This is the same thing I saw in the logs the last time this occurred.  Not sure if it is significant..

Thanks!

-Don

[Luke 42077]

Hi @djoneswe're looking into this. Thanks for reporting.