Sign in error when Logging into Emby Connect

[neildavies 2]

Hi, on all devices (desktop, browser, android) when I try to log in I get the message "Sign in error. Invalid username or password. Please try again". I've tried resetting the password, and can always log into the forum here, and change my password, so login credentials are ok. Just when I try to log into Emby Connect, I get this message. Please can you help out.

[Abobader 3464]

Hello neildavies,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[MartineDen 0]

Hello
Same problem since this morning and I changed my password and email twice. I connect well on the forum but I can't connect on the application. With the same message as quoted by neildavies.

[fd2626 0]

same problem for me... no solution found...

Edited August 15, 2024 by fd2626

[oogabooga 0]

Me too, also having this issue. Reset password twice. Trying to login via Firefox, Windows 10. Devices that were previously logged in are fine

[ebr 16184]

Hi.  We are looking into this.

Thanks.

[ebr 16184]

Hi.  Please try now...

[Happy2Play 9780]

4 minutes ago, ebr said:

Hi.  Please try now...

I was able to log in.

[Paulwf 1]

Working now. Thank you.

[neildavies 2]

Working now thanks, what was the issue?

[Happy2Play 9780]

6 minutes ago, neildavies said:

Working now thanks, what was the issue?

I will guess the Forum update last night affected the Connect server also.

[Abobader 3464]

Thanks guys for the feedback, well done.

[neildavies 2]

I may have spoken too soon. It worked logging in on android, but not on browser or Samsung TV app. Still getting invalid credentials on those.

[ebr 16184]

10 minutes ago, neildavies said:

but not on browser or Samsung TV app. Still getting invalid credentials on those

Exactly how are you logging in?

[bludhound 1]

I reset my password again. I can log into forum but not emby connect on Android. 

[neildavies 2]

Won't accept credentials on Emby and Enter Pin Code - Emby via browser (edge and chrome)

 

[Happy2Play 9780]

13 minutes ago, ebr said:

Exactly how are you logging in?

I am getting invalid username/password again on app.emby.media.

[Edrock200 53]

Guessing this is related to removing a users emby connect address as well. "Your server is unable to contact our Emby Connect Server at https://connect.emby.media..."

[Lun 4]

I started having this issue with one of my users today as well. Multiple pw resets and nothing. Able to login into forums but not on emby. On the server side, I get "Failed Login Attempt" from the user. All other users are ok.

[Luke 42078]

Hi, we are looking into this. The workaround for now is to sign into your server without using Emby Connect. You can do this by clicking add server from the server selection screen, entering your server address, and then signing into it. Thanks guys.

[Edrock200 53]

1 hour ago, Luke said:

Hi, we are looking into this. The workaround for now is to sign into your server without using Emby Connect. You can do this by clicking add server from the server selection screen, entering your server address, and then signing into it. Thanks guys.

Not sure if this helps but just FYI - 

From my host in Europe -

ping connect.emby.media

PING connect.emby.media(www.emby.media (2600:3c02::f03c:91ff:fed7:7fa8)) 56 data bytes
64 bytes from www.emby.media (2600:3c02::f03c:91ff:fed7:7fa8): icmp_seq=1 ttl=48 time=108 ms

ping -4 connect.emby.media

PING connect.emby.media (173.230.139.54) 56(84) bytes of data.

Times out

From North America, v4 pings fine. I'm guessing my host in europe isn't working because I'm running emby in docker, and my docker setup isn't setup to support ipv6, and fails back to v4 in containers, but can't get to connect over ipv4 for some reason.

 

Edit should have noted v4 IP resolves to same IP in north America.

Edited August 15, 2024 by Edrock200

[Lun 4]

36 minutes ago, Luke said:

Hi, we are looking into this. The workaround for now is to sign into your server without using Emby Connect. You can do this by clicking add server from the server selection screen, entering your server address, and then signing into it. Thanks guys.

The user tried that and although it finds the server it still fails to login. On my side, I just see multiple failed login entries.

I'll keep following this thread, hopefully, it will be sorted out soon enough.

 

Thanks!

[Luke 42078]

4 minutes ago, Lun said:

The user tried that and although it finds the server it still fails to login. On my side, I just see multiple failed login entries.

I'll keep following this thread, hopefully, it will be sorted out soon enough.

 

Thanks!

Right it will require direct login credentials to the server, not Emby Connect credentials. 

 

[fd2626 0]

it still doesn't work, any solution?

[pwhodges 2012]

8 minutes ago, fd2626 said:

it still doesn't work, any solution?

2 hours ago, Luke said:

Hi, we are looking into this. The workaround for now is to sign into your server without using Emby Connect. You can do this by clicking add server from the server selection screen, entering your server address, and then signing into it. Thanks guys.

Paul