Emby-Account Benutzername und Passwort

[sabayon 10]

Hallo zusammen. 
 

Zuhause liegt mein Emby-Server Version 4.8.8.0-724080800 auf einer Synology SyncStation Version 7.2.1 - 69057 und ich nutze Emby sowohl auf zwei TV-Geräten, als auch auf diversen Computern via Browser. Meine Logindaten für den Server, als auch für den Emby-Account kenne ich blind und Zuhause funktioniert das im Wifi perfekt.

Nun bin ich aktuell im Ausland und möchte Emby auch dort nutzen. Via Quickconnect kann ich meine Synology SyncStation erreichen und von dort aus auch mit dem passenden Link Emby auf dem Computer im Browser starten. Problem: Emby akzeptiert die Logindaten nicht. 
Hat jemand eine Idee, wo da der Fehler liegt?

Merci für eure Hilfe im Voraus und beste Grüsse.

Ringo

[Happy2Play 9780]

If you are using Connect, please try again as there was an update yesterday that appears to affect it.

[sabayon 10]

5 minutes ago, Happy2Play said:

If you are using Connect, please try again as there was an update yesterday that appears to affect it.

Oh, really? Yesterday and today I tried it many times. I’m scared they would block my profile if I go on with that.

[Happy2Play 9780]

2 minutes ago, sabayon said:

Oh, really? Yesterday and today I tried it many times. I’m scared they would block my profile if I go on with that.

Are you good now as the admins just fixed it per other topics.  But this is if you are using Emby Connect.

Edited August 15, 2024 by Happy2Play

[sabayon 10]

28 minutes ago, Happy2Play said:

Are you good now as the admins just fixed it per other topics.  But this is if you are using Emby Connect.

Btw: Is there an option to login in the account and check my settings even I’m not at home in my private network? May I made something wrong with the configuration of Emby Connext?

Edited August 15, 2024 by sabayon

[sabayon 10]

41 minutes ago, Happy2Play said:

If you are using Connect, please try again as there was an update yesterday that appears to affect it.

It tried it right now, but I’ve get the same reply: incorrect username or password (username is correct, otherwise it wouldn’t be possible to get the link for set a new password).

[Happy2Play 9780]

Just now, sabayon said:

It tried it right now, but I’ve get the same reply: incorrect username or password (username is correct, otherwise it wouldn’t be possible to get the link for set a new password).

Yes it looks like it is still having issues as I am getting the same again.  But your Connect account is the same as your Forum account so you reset it on forum login page forgot password or Go to your user setting at the top right of the forum.  But you are logged in here so it can't be password issue.

 

[sabayon 10]

1 minute ago, Happy2Play said:

Yes it looks like it is still having issues as I am getting the same again.  But your Connect account is the same as your Forum account so you reset it on forum login page forgot password or Go to your user setting at the top right of the forum.  But you are logged in here so it can't be password issue.

 

Hhmmmm, very confusing. Just in the moment I’m away from home, want to watch my movies and maybe share my account with my family.

[Happy2Play 9780]

1 minute ago, sabayon said:

Hhmmmm, very confusing. Just in the moment I’m away from home, want to watch my movies and maybe share my account with my family.

One reason I do not depend on Connect and almost always direct connect to my server via WANIP:port or Domainname:port and login with Emby local user.

[Luke 42077]

Hi, we are looking into this. The workaround for now is to sign into your server without using Emby Connect. You can do this by clicking add server from the server selection screen, entering your server address, and then signing into it. Thanks guys.

[Happy2Play 9780]

 

[Luke 42077]

Folks, we think we have this under control now.  It was a new security setting in the forum software that was wreaking havoc with Connect.

It should be good now again...

Thanks for your patience.

[sabayon 10]

15 hours ago, Luke said:

Folks, we think we have this under control now.  It was a new security setting in the forum software that was wreaking havoc with Connect.

It should be good now again...

Thanks for your patience.

Hi Unfortunately it still does'nt work here for me. I presume the problem is on my side. So I have two questions:
1. Where I can check my settings for my account in my own network, the access from outside my network and the account of the forum?
2. Can I do that from outside my home network? 
Thanks very much for your patience and help!

[Luke 42077]

2 hours ago, sabayon said:

Hi Unfortunately it still does'nt work here for me. I presume the problem is on my side. So I have two questions:
1. Where I can check my settings for my account in my own network, the access from outside my network and the account of the forum?
2. Can I do that from outside my home network? 
Thanks very much for your patience and help!

Hi there, can you please describe your issue in more detail? Thanks.

[sabayon 10]

2 hours ago, Luke said:

Hi there, can you please describe your issue in more detail? Thanks.

Ok. I use Emby at home as written in my first comment. In my private network the address on all client devices is a LAN address. And of course I know username and password for it. Now I’m away from home and want to use Emby, maybe also to share my movies, tv shows etc. with my family. The address in that case is different of course, not a LAN address. I took it from my Synology SyncStation. When I click there on the Emby server app a new tab in my browser opens and I can enter the username and password for my Emby account. I have no idea why, but the same account details that work at home doesn’t work now.

[ebr 16169]

18 hours ago, sabayon said:

When I click there on the Emby server app a new tab in my browser opens and I can enter the username and password

Hi.  Exactly what address is this going to?  If it is app.emby.media, then it is not connecting direct to your server and would require you to setup Emby Connect.

However, you don't have to do that if you don't want.  Instead, open a new browser tab and go directly to your server by using the WAN address shown on your dashboard.

Of course, you will have to have properly setup remote access for any of this to work.

[sabayon 10]

2 hours ago, ebr said:

Hi.  Exactly what address is this going to?  If it is app.emby.media, then it is not connecting direct to your server and would require you to setup Emby Connect.

However, you don't have to do that if you don't want.  Instead, open a new browser tab and go directly to your server by using the WAN address shown on your dashboard.

Of course, you will have to have properly setup remote access for any of this to work.

Thats the address: http://sabayon.direct.quickconnect.to:8096/web/index.html#!/startup/manuallogin.html?serverId=c7cdd4c4996c424db65dae1b0a0b19de
"http://sabayon.direct.quickconnect.to..." is the address where I can reach my server from everywhere worldwide. If you click the URL the Emby login mask opens.

[sabayon 10]

4 hours ago, ebr said:

Hi.  Exactly what address is this going to?  If it is app.emby.media, then it is not connecting direct to your server and would require you to setup Emby Connect.

However, you don't have to do that if you don't want.  Instead, open a new browser tab and go directly to your server by using the WAN address shown on your dashboard.

Of course, you will have to have properly setup remote access for any of this to work.

And btw: In case I want to use/configure Emby connect; can I configure that via Internet, or only, if I'm at home in my private network? If it works from outside/via WAN, do you have a link for it?

[Happy2Play 9780]

You need remote access to add connect user to local user.  But using the info you provided it would appear Emby port is not open only port 80.  So this suggest either UPNP port mapper is not working or you have not manually port forwarded Emby port for remote accesss.

A mod or dev should edit your post above.

 

[Luke 42077]

On 8/16/2024 at 3:35 PM, sabayon said:

Ok. I use Emby at home as written in my first comment. In my private network the address on all client devices is a LAN address. And of course I know username and password for it. Now I’m away from home and want to use Emby, maybe also to share my movies, tv shows etc. with my family. The address in that case is different of course, not a LAN address. I took it from my Synology SyncStation. When I click there on the Emby server app a new tab in my browser opens and I can enter the username and password for my Emby account. I have no idea why, but the same account details that work at home doesn’t work now.

What exactly happens?

[sabayon 10]

3 hours ago, Luke said:

What exactly happens?

Good morning Luke
As you can see in the Screenshots: I open my Synology SyncStation and there the "Paket-Zentrum" where I find all installed Apps. There I open Emby Server (see the red marked URL). Emby opens in a new browser tab (see the URL, its not the LAN address). I enter the same username and password as at home, but it always say "Anmeldefehler" (login failure: username and password is wrong) 

[sabayon 10]

4 hours ago, Luke said:

What exactly happens?

 

11 hours ago, Happy2Play said:

You need remote access to add connect user to local user.  But using the info you provided it would appear Emby port is not open only port 80.  So this suggest either UPNP port mapper is not working or you have not manually port forwarded Emby port for remote accesss.

A mod or dev should edit your post above.

 

Ah I see. So I only can fix that from home, inside my private network, or via remote access?

[Happy2Play 9780]

Just now, sabayon said:

 

Ah I see. So I only can fix that from home, inside my private network, or via remote access?

If you are getting to your login screen then It would suggest the connections is good.  I would have to guess you did not enable Remote access on the user then.  As you get the generic error of invalid username/password.

But you still would have to be able to remote into your network to adjust the user account.

[sabayon 10]

1 minute ago, Happy2Play said:

If you are getting to your login screen then It would suggest the connections is good.  I would have to guess you did not enable Remote access on the user then.  As you get the generic error of invalid username/password.

But you still would have to be able to remote into your network to adjust the user account.

Is there an option to configure that from "outside", or do I need to do it from home/inside my private network? In that case I need to wait for my nephew to come home and send me the access ID for AnyDesk.

[Happy2Play 9780]

You have to be one your network to login and change the setting.