Emby on Samsung TV Web not scrolling

[longstreath 8]

I am having to use the Samsung Smart TV Web App to launch Emby as the Tizen app no longer works, and refuses to update.

When using the Web App, I can access Emby with no issue, but cannot scroll down using the remote or the Smart Things App.

Any idea on how to "enable" scrolling?

[Luke 42077]

Hi, how are you trying to scroll?

[longstreath 8]

1 minute ago, Luke said:

Hi, how are you trying to scroll?

Hi Luke,

I have tried using both the TV remote, and also the Smart Things app on my iPhone. Neither seem to allow scrolling down the homepage, or if I go to movies or TV Series, scroll down those pages. They just stick with the part of the screen that is initially opened.

[Luke 42077]

Have you tried using the arrow keys? Is the app set to TV mode in display settings?

[longstreath 8]

3 minutes ago, Luke said:

Have you tried using the arrow keys? Is the app set to TV mode in display settings?

In the Web Browser? Or in the Emby App when open in the web? 

I am using the arrows from the remote.

Not sure how to do this....

Edited August 14, 2024 by longstreath

[Happy2Play 9780]

The none TV apps have Display modes.  User icon-App settings-Display-Display Move to TV.

[longstreath 8]

43 minutes ago, Happy2Play said:

The none TV apps have Display modes.  User icon-App settings-Display-Display Move to TV.

I cannot find this on the TV I have. Have tried to look at all the settings on the TV and on my server, but cannot find this mode.

[Happy2Play 9780]

2 minutes ago, longstreath said:

I cannot find this on the TV I have. Have tried to look at all the settings on the TV and on my server, but cannot find this mode.

I would assume the browser is the same as all others.

[longstreath 8]

Yes, the settings are the same, and show the user.

I have tried logging out on my computer then logging in with the TV username and changing the display setting to TV, but still no change, and I cannot scroll down or sideways past the initial home screen.

Very frustrating. Just got to hope that there can be a Samsung App developed for the Thailand region I guess. I wonder if it would be possible to add a Samsung "Global" App in English, which could be used in all countries, while translations are being undertaken. I know that translating to Thai would not be easy, so having one released for the Thai region in English would be a great start.

Edited August 14, 2024 by longstreath

[SamES 1057]

4 hours ago, longstreath said:

I am having to use the Samsung Smart TV Web App to launch Emby as the Tizen app no longer works, and refuses to update.

When using the Web App, I can access Emby with no issue, but cannot scroll down using the remote or the Smart Things App.

Any idea on how to "enable" scrolling?

What issues are you having with the Tizen app?  It might be better for us to try and resolve that for as playback via the browser may be limited. 

[Luke 42077]

Have you tried using the arrow keys on the remote? What model Samsung?

[longstreath 8]

On 8/14/2024 at 4:08 PM, SamES said:

What issues are you having with the Tizen app?  It might be better for us to try and resolve that for as playback via the browser may be limited. 

When I try to install the upgrade, I insert the USB disk, then it looks like its installing, but then reports that the upgrade has failed. No error number though.

I have tried this bothe before uninstalling Emby, and after with the same result. I have also deleted the Tizen zip and folders, then added the Tizen zip to the USB again, and unzipped it so the userwidget folder ad files are on the USB stick.

Not sure what else I can do.

PS, sorry about the late response, had to do some travelling.

[longstreath 8]

On 8/15/2024 at 12:01 AM, Luke said:

Have you tried using the arrow keys on the remote? What model Samsung?

Yes, I have been trying the arrow keys both on the remote, and on my iPhone. I have a Samsung 65" TV QN90

[Luke 42077]

What model year is that?

[SamES 1057]

1 hour ago, longstreath said:

When I try to install the upgrade, I insert the USB disk, then it looks like its installing, but then reports that the upgrade has failed. No error number though.

I have tried this bothe before uninstalling Emby, and after with the same result. I have also deleted the Tizen zip and folders, then added the Tizen zip to the USB again, and unzipped it so the userwidget folder ad files are on the USB stick.

Not sure what else I can do.

PS, sorry about the late response, had to do some travelling.

Are you actually uninstalling it, or are you just removing it from the home ribbon?

Go into apps and make sure it is really uninstalled, then remove the power from the TV  for 30 seconds then try installing again. Make sure the USB is formatted correctly as per the forum topic where you selected the download link. Make sure you have the latest version as well as it won’t install once it’s 30 days old. 

[longstreath 8]

26 minutes ago, Luke said:

What model year is that?

I am not sure, but we have had it for around 3 years

[longstreath 8]

2 minutes ago, SamES said:

Are you actually uninstalling it, or are you just removing it from the home ribbon?

Go into apps and make sure it is really uninstalled, then remove the power from the TV  for 30 seconds then try installing again. Make sure the USB is formatted correctly as per the forum topic where you selected the download link. Make sure you have the latest version as well as it won’t install once it’s 30 days old. 

I tried by removing it, and that did not work. I thin uninstalled it and tried again. No joy. I had formatted this USB stick previously and successfully installed Emby the first time, and just reused the same stick with a new download of the Tizen.zip

Will try reformatting and then installing a gain and let you know if there is any difference.

Still have the scrolling issue when using Samsung Web though.

[Luke 42077]

@FrostByteare you able to scroll using the web app on your Samsung?

[FrostByte 5392]

8 hours ago, Luke said:

@FrostByteare you able to scroll using the web app on your Samsung?

Yes, works using the remote on my 2018.  I can scroll and click anywhere within the webapp.