Failing to play Video

[Tony_D 0]

Hi I have a 3.6G mpg file that will only play audio, video is just black on a samsung TV - SAMSUNG QE55Q83A QLED 4K UHD

The TV plays it fine from a USB stick @SamES

Media Info:
GOP, Open/Closed                         : Open
Stream size                              : 3.18 GiB (89%)
Color primaries                          : BT.601 PAL
Transfer characteristics                 : BT.470 System B/G
Matrix coefficients                      : BT.470 System B/G

Audio
ID                                       : 189 (0xBD)-128 (0x80)
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Commercial name                          : Dolby Digital
Muxing mode                              : DVD-Video
Duration                                 : 1 h 39 min
Bit rate mode                            : Constant
Bit rate                                 : 448 kb/s
Channel(s)                               : 6 channels
Channel layout                           : L R C LFE Ls Rs
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Compression mode                         : Lossy
Stream size                              : 318 MiB (9%)
Service kind                             : Complete Main

Menu
Format                                   : DVD-Video

Emby File Details

Title 576i MPEG2VIDEO
Codec MPEG2VIDEO
Profile Main
Level 8
Resolution 720x576
Aspect Ratio16:9
Interlaced Yes
Framerate 25
Bitrate5 mbps
Colour Primaries bt470bg
Colour Space bt470bg
Colour Transfer bt470bg
Bit Depth8 bit
Pixel Format yuv420p
Reference Frames 1
î¸
Audio
Title AC3 5.1
Codec AC3
Layout 5.1
Channels 6 ch
Bitrate 448 kbps
Sample Rate 48,000 Hz
Default No
 

 

 

embyserver(5).txt ffmpeg-directstream-e8a13556-65fb-4b09-9c45-a30aa770ab90_1.txt

[SamES 1057]

Is it just this one file?  Occasionally we have reports of some mpeg2 files not playing correctly on recent models.  It usually only impacts some files, which is probably related to how it was encoded.

If it is just this file then it might be best just to reencode it with Handbrake.

[Tony_D 0]

Hi Just started using emby, I have 10 Tb of films which previously played straight from a USB without any problems. But I have tried several older movies and none of them play. I have just written a script that will search for films with a format of MPEG-PS - ( using mediainfo ) . MPEG-PS seems to be the common factor. I have tested a couple of files and converting them with 

ffmpeg -i in.name.mpg -c:v libx264 -crf 18 -c:a copy outname.mkv, seems to fix the issue,

But I dont know yet how big a problem it is

[SamES 1057]

Can you please send me a small video sample of a file with mpeg-ts, that's a good find.  If we can detect it then we can probably get the server to automatically transcode for Samsung TV's.  If you are having issues on other devices as well then you're probably best just to convert them

[Tony_D 0]

Hi I have just under 700 films that are encoded as MPEG2VIDEO
I have attached a 30 second clip off of one of the videos

[SamES 1057]

20 hours ago, Tony_D said:

Hi I have just under 700 films that are encoded as MPEG2VIDEO
I have attached a 30 second clip off of one of the videos

out1.mpg

Thanks.  Did you test this sample file to confirm that it has the same issue?

Edited August 8, 2024 by SamES

[SamES 1057]

20 hours ago, Tony_D said:

Hi I have just under 700 films that are encoded as MPEG2VIDEO
I have attached a 30 second clip off of one of the videos

out1.mpg

This works fine on my 2017 Samsung, but it has the same issue you are seeing on my 2022 Samsung.

You mention MPEG2VIDEO, but the sample is MPEG1

I have some similar files that are also MPEG1.  It's possible that they're not supported on newer devices.  I'm just not sure which year this might have changed.

Despite this, it transcodes and plays fine, so it isn't unplayable for me.

What actually happens if you add the sample you provided to a library and play it?

Edited August 8, 2024 by SamES

[Tony_D 0]

Hi

Made a slight mistake splitting with ffmpeg, I missed the -c copy from the command so it was changing the video into Format version: Version 1 ( MPEG1VIDEO)

New video file attatched, and verified problem on my TV

I used medainfo to get more info than is supplied with emby. 

Format version: Version 2 ( MPEG2VIDEO)all fail in some way, When I try and play an error message :- media player error code: player_error_not_supported_format,player state : IDLE. Sound plays but no video.

On my google TV it plays with broken sound and jumpy video

from mediainfo:-

General
Complete name                            : /mnt/Movies.All/Movies/Films_2/Test.001/002/out2.mpg
Format                                   : MPEG-PS
File size                                : 22.2 MiB
Duration                                 : 30 s 0 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 6 218 kb/s
Frame rate                               : 25.000 FPS

Video
ID                                       : 224 (0xE0)
Format                                   : MPEG Video
Format version                           : Version 2

 

 

[SamES 1057]

Can you please attach a new test file so that I can retest?

[SamES 1057]

Did this issue start recently, or has it been a problem for a while?

I ask, because until the last few weeks, I've never heard of this issue being reported and now there are several reports that sound similar.  I wonder if a recent firmware update has broken something as mpeg1 and 2, ps and ts are supposed to be supported as per the Samsung support matrix.

[Tony_D 0]

I am new to emby, only started using it this week, I did send a broken file on last message , but here it is again

[SamES 1057]

2 hours ago, Tony_D said:

I am new to emby, only started using it this week, I did send a broken file on last message , but here it is again

 

out2.mpg 22.24 MB · 0 downloads

No worries.  Maybe the last message didnt' attach correctly.

I'll test this one tonight.  Thanks