Can often not connect to Emby

[Bobwood 6]

I have a Lg web os 2 smart tv and running an emby server on my windows 10 laptop, no vpn and firewall whitelisted, im bridging on a second wifi and the ip is dynamic, my lan connection is very hit and miss and i cant understand why. some evenings it works and the other evenings it just doesn't connect. "Unable to reach server" what steps can i take to fix this please.

 

[Luke 42077]

Hi there, is your server up and running (not asleep) when you try to do this?

[Bobwood 6]

hi thanks for the prompt reply. Yes it is i think. How can i tell? The bizarre thing is it works sometimes and sometimes not and now i cant connect, i dont know why.

Edited July 30, 2024 by Bobwood
add info

[Luke 42077]

Well for example you could go to your server machine first and pull up the Emby web interface, then go to your LG.

[Bobwood 6]

The Emby web interface is working, server is running on laptop, but when i try connect with my Emby app on my LG smart to it says "Unable to reach server"

[Bobwood 6]

[Luke 42077]

Are you able to connect to your web app using the LG web browser?

[Bobwood 6]

must i enter this address into the LG web app?  http://192.168.3.17:8096

[Luke 42077]

11 minutes ago, Bobwood said:

must i enter this address into the LG web app?  http://192.168.3.17:8096

Into the browser address bar, yes.

[Bobwood 6]

i cant connect to that address, but can connect to other websites on the lg web app( internet working)

[Luke 42077]

OK, maybe try restarting the TV?

[Bobwood 6]

unplugged tv until light off to flush memory, emby not working through emby app or lg web app

[Luke 42077]

What exactly happened in the browser?

[Happy2Play 9780]

Since this is within your LAN can other devices connect to Emby as this sounds like a firewall issue.

On the Windows 10 laptop what is the connection type Public or Private as the is a common issue affecting Firewall.

[Bobwood 6]

cant connect in the browser just says "web page not available"

@Happy2Play cant connect with my mobile through mobile emby or mobile web, how do i change connection type and which one do i need to set it to?

 

edit: i see it was on Public, i changed to Private now

Edited July 30, 2024 by Bobwood

[Happy2Play 9780]

1 minute ago, Bobwood said:

cant connect in the browser just says "web page not available"

@Happy2Play cant connect with my mobile through mobile emby or mobile web, how do i change connection type and which one do i need to set it to?

Open Network and Internet setting, what does it show for network type?

[Bobwood 6]

i just changed to private now, it was on public

[Happy2Play 9780]

Are you all set now?  As this is a Windows default change especially in W11.

If not we will need to look at your firewall rules for Emby.

[Bobwood 6]

restarted tv and still cant connect to emby

[Happy2Play 9780]

Okay let start over here.

Please delete Emby firewall rules.

Ensure notifications are enabled for firewall changes

Shutdown Emby and go to C:\Users\USERNAME\AppData\Roaming\Emby-Server\programdata\config\system.xml

Change <IsPortAuthorized>true</IsPortAuthorized> to <IsPortAuthorized>false</IsPortAuthorized> and save

Start Emby and should see firewall pop-ups.

[Bobwood 6]

sorry how do i get to that first customize settings window?

[Happy2Play 9780]

1 minute ago, Bobwood said:

sorry how do i get to that first customize settings window?

I just click Windows key and type Firewall, enter then click change Notifications settings.

[Bobwood 6]

i think i did all but not getting that popup, don't think i removed from firewall properly

[Bobwood 6]

its just automatically adding emby back to firewall without popup

[Happy2Play 9780]

Looks correct but that is really all that will block LAN connections.  Everything is on the same LAN network correct ie 192.168.3.x?