No sound when playing series

[maxnb 1]

I have a series that will play without sound on Emby client on Android TV, however when I check settings while playing an episode and under Quality I see its 80mb/s, I switch to 5mb/s now there is sound. I never have this problem before, even with 80mb/s. Series will play with sound on Windows 11 both in VLC and Emby. What can I do about this so that I do not have to for every episode manually have to go into settings/quality and lower it? Can I set this setting globaly per content type or something?

[maxnb 1]

Another thing I noticed, by misstake I backed out of the video and had to start it again. Quality was back to 80mb/s, I lower to 5mb/s and now the "fix" that worked above no longer works, it only works for the first time, now any video I play in the library has no sound at all. It's like Emby Server has bugged out! And only a complete restart of Android TV will help. Not sure if it matters, I'm a montly premium user. I would like if someone could help me figure out if this is a bug with Emby Server or something with my settings?
 

Edit:
actually now whole AndroidTV is without sound, even Youtube app now has no sound, this has happened few times and only after Emby Server has played something that it could not handle, lowering to 5mb/s only helps first time, if I try it again, sound mutes for every app installed. Only thing that helps is restarting the device. Hope this can be fixed. I have the latest Emby Server (on Synology NAS) and latest Emby Client installed on Android TV.

Edited July 23, 2024 by maxnb

[GrimReaper 4739]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue.

Quote

Emby for Android TV/Fire TV and Emby for Roku Logs

 

These apps have the option to send an app log to us electronically.  You enter the settings page and turn on the "Debug Options".  Now there will be a new tile on your home page settings row (or menu option on the user menu at the top) labelled "Send Log".  Reproduce your problem and then use this button to send the log.  Then add the following information to your report in the forum:

 

• Exactly what you were doing and what happened.  Include the name of whatever you played if it is a playback problem
• The time you sent the log (in Eastern Time please - UTC -5)
• The name of the Emby user on the local server that was logged in at the time

 

You can also download standard Android app from your Store (or sideload it from here), see how does that compare. 

 

[ebr 16169]

Hi.  What is the device that is running Android?

[maxnb 1]

Hi Grim, what button should I use to send the logs to your team which I now have captured?

I enabled the debug logging and performed some actions.

 

I'm not sure if I have that button "Reproduce your problem and then use this button to send the log"

I do not see any new item in the menu labled "Send Log", am I looking at the right place? the sidebar menu should have the new item after debug logging is on and I have performed some actions on Emby client? Please advise some more

[ebr 16169]

1 minute ago, maxnb said:

I enabled the debug logging and performed some actions.

You do this within the APP.

[maxnb 1]

2 minutes ago, ebr said:

Hi.  What is the device that is running Android?

Hi erb, it is: Epson EpiqVision 4K projektor EH-LS800BA, pic below. It runs Android TV and it has Emby client app in app offerings so it was easy to download it. I've been running emby for a while now and rarly any issues, recently started getting some issues with sounds, not sure if the content is problematic or if emby updates introduced some changes and potential bug.

[maxnb 1]

6 minutes ago, ebr said:

You do this within the APP.

 

I only found some debug settings inside General Display, none under playback. Would this be correct debug to enable?

[maxnb 1]

Ok an update.

I turned these two off just to see if anything would change (they were on originally), And it did, now I have no issues. I am not familiar with this setting. Is DTS Pass-thru something we should care about to have it enabled? Having it off, will it mess something else up? Content in question is now behaving properly, hopefully other content is not degrated.

 

Plz let me know if the debug settings above were correct ones to be enabled, just in case I still need to submit debug logs.

Edited July 23, 2024 by maxnb

[ebr 16169]

28 minutes ago, maxnb said:

Plz let me know if the debug settings above were correct ones to be enabled,

Yes.  You should now see the send logs option on your user menu and in the playback "cog" menu.