App stops working when clicking on My Media

[johnlewis092 0]

Hi, as shown in the screen recording, the app works fine, until I click on the movies, recordings, or tv shows in the my media section. After I click that, I can't play anything, and all of the guides or other menus go blank. Any idea what the issue is? This is shown on the android version 3.4.11, but I'm having the same issue on my webos tv and Google tv.

[Luke 42077]

Hi, that's really odd. Can you try sideloading 3.4.12 and see if it's still an issue with that?

https://emby.media/emby-for-android.html

Thanks !

[johnlewis092 0]

22 minutes ago, Luke said:

Hi, that's really odd. Can you try sideloading 3.4.12 and see if it's still an issue with that?

https://emby.media/emby-for-android.html

Thanks !

Hi, just tried it, but am getting the same issue. 

[Luke 42077]

Hi, can you try sideloading the latest 3.4.13 and let me know if this resolves it for you? Thanks !

[johnlewis092 0]

57 minutes ago, Luke said:

Hi, can you try sideloading the latest 3.4.13 and let me know if this resolves it for you? Thanks !

Hey, I just sideloaded it, but I'm still having the same problem. Also whenever I click on movies or tv shows from my media, and I close out of the app, I have to force stop it in order to use it again, because if I open the app again, it just spins, and doesn't show the home screen. 

[Luke 42077]

On 7/23/2024 at 1:16 PM, johnlewis092 said:

Hey, I just sideloaded it, but I'm still having the same problem. Also whenever I click on movies or tv shows from my media, and I close out of the app, I have to force stop it in order to use it again, because if I open the app again, it just spins, and doesn't show the home screen. 

@johnlewis092can you temporarily enable logging in the app, produce an app log, and then attach it here? Thanks !