subrip subtitles are not showing up in Kodi

[monkeylove 11]

Subrips also sometimes don't show up in Kodi with Emby addon. However, they show up in the Emby Android app.

 

[Luke 42077]

@monkeylove

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[monkeylove 11]

7 hours ago, Luke said:

@monkeylove

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

Hello. I found out what happened.

The video's H.264 with Dolby 2.0-channel, with subrip.

Emby web - subtitles show up

Emby Android app - subtitles show up

Kodi with Emby addon:

no transcoding - subtitles show up

Kodi with Emby addon, with transcoding settings:

Video - only HEVC, AV1, and MPEG4 turned on (I think this doesn't matter.)

Audio - everything turned on except for AC3 and EAC3

If the video is included without metadata, the subtitles will show up.

If the video is included with metadata, the subtitles won't show up.

Turn on transcoding for AC3 and EAC3  as well, and the subtitle popup appears. The subtitles may or may not show up.

I'm trying to upload a sample, but it's 300 MB in size and the system doesn't accept it. I tried zipping the file with max. settings and it barely decreased in size.

 

[quickmic 1703]

I put that on the review list for 11.X

Maybe you can upload a kodi.log when this happens, I wanna check it's not a serious issue.