Menu thumbnail clips

[bobdobbs 2]

Wasnt sure how to title this or which part of the forum.

Been using Emby for a month (bought the lifetime subscription). Not all files but some when I play say a movie the menu on emby populates with erroneous thumbnails which are obviously file parts of the played movie - how do i stip that from happening?

I am guessing when playing the movie the server is transcoding them perhaps? not sure, and spltting the movie file upinto small parts which then get indexed? 

 

I am running Version 4.8.8.0 on a Synology NAS (DS 923) and accessing the server via firestick emby apps on my TV, another TV, and my laptop via browser, the same thing happens each time. I lpay a movie (doesnt happend with all of them) but a random movie from time to time will play but when I go back to the emby menu a bunch of thumbnails have appeared in my movies menu as shown in image.

 

Edited July 20, 2024 by bobdobbs
add more information

[Abobader 3464]

Hello bobdobbs,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Happy2Play 9780]

8 minutes ago, bobdobbs said:

I am guessing when playing the movie the server is transcoding them perhaps? not sure, and spltting the movie file upinto small parts which then get indexed? 

No idea what you have done here as transcoding does not happen in any assign library paths unless you have misconfigured your setup.

How are your libraries setup?

Did you modify the transcoding path?

Edited July 20, 2024 by Happy2Play

[bobdobbs 2]

2 minutes ago, Happy2Play said:

No idea what you have done here as transcoding does not happen in any assign library paths unless you have misconfigured your setup.

How are your libraries setup?

Did you modify the transcoding path?

Thank you for the response. So my synology server has 2 folders (Movies, TV Shows) I installed Emby and pointed it to those folders. All has worked fine since install except for some random movie plays etc or TV show plays etc, which resule in the above (I added more information to my original post).

 

As for the the transcoding path, i can only find one reference to that which is the temporary transcoding path and that is empty (see attached) 

[Happy2Play 9780]

Can you post a server log.

But your image about suggest that is content within your setup Movie library.

[bobdobbs 2]

So there is a ffmpeg-transcode-d1886c13-4536-48ac-b25e-a721718eb131_1.txt which was created at the time I played the movie which created those thumbnails.

You want me to post that log contents here?

[Happy2Play 9780]

1 minute ago, bobdobbs said:

So there is a ffmpeg-transcode-d1886c13-4536-48ac-b25e-a721718eb131_1.txt which was created at the time I played the movie which created those thumbnails.

You want me to post that log contents here?

Please attach the log file not copy and paste.

The default transcode path is never in your library.  So the question becomes what are your library paths also?

[bobdobbs 2]

Just now, Happy2Play said:

Please attach the log file not copy and paste.

The default transcode path is never in your library.  So the question becomes what are your library paths also?

File attached.

The paths are as follows and then replace movies with TV Shows for the TV

 

ffmpeg-transcode-d1886c13-4536-48ac-b25e-a721718eb131_1.txt

[Happy2Play 9780]

Log clearly shows /var/packages/EmbyServer/var/transcoding-temp/9B787B/9B787B_%d.ts for transcoding.

Have no idea how your library path smb://192.168.1.101/NAS923-Data/Videos/Movies sees the transcode path.

But @Lukewill have to comment further.

Please post the server log also.

[bobdobbs 2]

Just now, Happy2Play said:

Log clearly shows /var/packages/EmbyServer/var/transcoding-temp/9B787B/9B787B_%d.ts for transcoding.

Have no idea how your library path smb://192.168.1.101/NAS923-Data/Videos/Movies sees the transcode path.

But @Lukewill have to comment further.

Please post the server log also.

Thank you. Server log attached

embyserver.txt

[Happy2Play 9780]

Something really messed up with this install as librarymonitor is system stuff it shouldn't.

2024-07-20 00:01:39.040 Info LibraryMonitor: synolog (/volume1/@database/synolog) will be refreshed.
2024-07-20 00:03:09.107 Info LibraryMonitor: logs (/volume1/@appdata/EmbyServer/logs) will be refreshed.
2024-07-20 02:01:30.001 Info LibraryMonitor: ScheduledTasks (/volume1/@appdata/EmbyServer/data/ScheduledTasks) will be refreshed.
2024-07-20 02:01:34.167 Info LibraryMonitor: db (/volume1/@USBCopy/db) will be refreshed.

 

And you have a permissions issue here

Access to the path '/volume1/NAS923-Data' is denied.

Dev will have to comment but this install is completely broken.

 

@FrostByteever see anything like this?

@GrimReapercan you move to Synology, thanks.

Edited July 20, 2024 by Happy2Play

[bobdobbs 2]

2 minutes ago, Happy2Play said:

Something really messed up with this install as librarymonitor is system stuff it shouldn't.

2024-07-20 00:01:39.040 Info LibraryMonitor: synolog (/volume1/@database/synolog) will be refreshed.
2024-07-20 00:03:09.107 Info LibraryMonitor: logs (/volume1/@appdata/EmbyServer/logs) will be refreshed.
2024-07-20 02:01:30.001 Info LibraryMonitor: ScheduledTasks (/volume1/@appdata/EmbyServer/data/ScheduledTasks) will be refreshed.
2024-07-20 02:01:34.167 Info LibraryMonitor: db (/volume1/@USBCopy/db) will be refreshed.

 

And you have a permissions issue here

Access to the path '/volume1/NAS923-Data' is denied.

Dev will have to comment but this install is completely broken.

 

@FrostByteever see anything like this?

mmm interesting. Everything is working as it should otherwise, file server access etc, and media in general, like I say just the occasionaly media menu issue showing thumbnails when playing some files.

The install was simple and straightforward

[Happy2Play 9780]

Somehow your library and Emby system are intermixed as if all of /volume1 is an issue.

[bobdobbs 2]

34 minutes ago, Happy2Play said:

Somehow your library and Emby system are intermixed as if all of /volume1 is an issue.

weird, just a standard install - no changes apart from pointing emby to the folders.

the menu shows everything fine and as expected, the occasional metadata mismatch but easily fixed. Everything plays, it is just the occasional file that plays and creates those thumbnails in the menu - weird.

Overall it is working much better than jellyfin ever did or plex, as metadata downloads were always an issue, no issues with emby so far other than this weird thumbnail thing.

Thanks

 

[Happy2Play 9780]

Honestly can't say but the log suggests should be having lots of problems.

 

[FrostByte 5392]

Probably a few things going on, but your library folders seem to be pointing to two separate locations

First line should look something like this:

/volume1/<shared folder>/Videos/Movies

[bobdobbs 2]

6 minutes ago, FrostByte said:

Probably a few things going on, but your library folders seem to be pointing to two separate locations

First line should look something like this:

/volume1/<shared folder>/Videos/Movies

In emby, in library, if i type /volume1, it finds it, if i then add <shared folder> which is NAS923-Data or choose it, it dont work. See image where NAS923-Data does not have an @symbol in front which the rest do. Anyway so i typed the network path instead which it says at top you can do so it does.

 

I have a server, a single volume called /volume1, a shared folder in there called NAS923-DATA then everything is a subfolder to that. I map driectly to the files needed on PC and point emby to the media folders.

Edited July 20, 2024 by bobdobbs

[FrostByte 5392]

In DSM open Control Panel...Shared Folder and look at the permissions for NAS923-Data.   

Make sure the "system internal user" drop down is selected.  Does "emby" have read/write permissions?

[FrostByte 5392]

[bobdobbs 2]

2 minutes ago, FrostByte said:

In DSM open Control Panel...Shared Folder and look at the permissions for NAS923-Data.   

Make sure the "system internal user" drop down is selected.  Does "emby" have read/write permissions?

no, it has no access - so I should change that to read/write?

[FrostByte 5392]

Yes.  After doing that then in library setup you should be able to navigate to the movies folder and select it.

[Happy2Play 9780]

2 minutes ago, FrostByte said:

Yes.  After doing that then in library setup you should be able to navigate to the movies folder and select it.

That is the confusing part to me as OP says playback is fine.  So the the config just falling back to some system level?

[bobdobbs 2]

10 minutes ago, FrostByte said:

Yes.  After doing that then in library setup you should be able to navigate to the movies folder and select it.

LOL, well that broke it ;-).

So, yes I am now able to browse to the folder rather than put in the network path. However, now the menu wnt blank, said no items found, did a rescan and is now showing the contents of a completely different folder

Edited July 20, 2024 by bobdobbs

[bobdobbs 2]

I think at this juncture, I will put it back to how it was, then at some point do a reinstall unless something else from the logs comes to light.

Thanks for the help, I will chime in tomorrow with some updates or to see if any more replies.

Thanks again.

[FrostByte 5392]

Odd, but those two lines should be pointing to the same location.

Leave the permissions for the shared folder though.  If nothing else that may help your Access Denied problem as emby didn't have any write permissions to save metadata.