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Open subtitle cannot find anything


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amolakjoshi
Posted

Hello, I have Open Subtitles 1.0.57.0, in Emby Server 4.8.7. I have a VIP opensubtitles.com account, recently I am not able to search any subtitles. I get below error for any Movie/Show subtitle I want to find.

Error SubtitleManager: Error searching for subtitles on Open Subtitles
	*** Error Report ***
	Version: 4.8.7.0
	Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3
	Operating system: Linux version 5.15.0-112-generic (buildd@lcy02-amd64-051) (gcc (Ubuntu 11.4.0-1ubuntu1~22.04) 11.4.0, GNU ld (GNU Binutils for Ubuntu) 2.38) #122-Ubun
	Framework: .NET 6.0.25
	OS/Process: x64/x64
	Runtime: system/System.Private.CoreLib.dll
	Processor count: 12
	Data path: /config
	Application path: /system
	MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Unauthorized
	   at OpenSubtitles.OpenSubtitleComDownloader.SearchSubtitlesAsync(OpenSubtitleQuery[] queries, OpenSubtitleOptions options, CancellationToken cancellationToken)
	   at OpenSubtitles.OpenSubtitleComDownloader.SearchInternal(SubtitleSearchRequest request, Boolean useFilename, OpenSubtitleOptions options, CancellationToken cancellationToken)
	   at OpenSubtitles.OpenSubtitleComDownloader.Search(SubtitleSearchRequest request, OpenSubtitleOptions options, CancellationToken cancellationToken)
	   at Emby.Providers.Subtitles.SubtitleManager.<>c__DisplayClass17_0.<<SearchSubtitles>b__3>d.MoveNext()
	Source: OpenSubtitles
	TargetSite: Void MoveNext()


I already have the default Library settings, no changes have been made to subtitle downloading settings.
I have checked that I am under my account fetch limit on opensubtitles.com because I haven't configured auto download of subtitles.

Happy2Play
Posted

Follow this topic

 

Posted

Hi, yes we are looking into this. Thanks.

Posted

Hi, please try again and let us know how things compare. Thanks.

amolakjoshi
Posted

@LukeYes, it's working now. Thanks team.

  • Thanks 1

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